Tom Pinn Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• Acting Deputy to Contract Manager
• Engaging in direct relationship with the client to understand expectations, goals, and challenges
• Providing training, motivation, and support to team members.
• Management administration tasks such as payroll, rota management and team absences
• Supporting facilities operations across an estate of 15 buildings, acting as the primary point of contact for facilities and reception services for internal and external clients
• Acting as a point of contact for contractors working on site, ensuring relevant approvals have been granted.

• OurTime is a new Time & Attendance record keeping tool being implemented across a business of over 60k employees. Focused on increasing automation and accuracy, whilst also enabling mangers to retrieve data driven.
• Planning and leading data capture surveys
• Endorsing the programme to support adoption of improved operational practices
• Collection and encoding of pay rules for employees across a wide variety of sectors
• Consideration of sector specific complexities including unionised workforces and TUPE contracts
• Analysis of data to visualise and verify complex organisational hierarchies

London, United Kingdom

• Rapport is a specialist provider of high-quality front and back of house guest services. Aimed primarily at the business and industry sector, the Rapport team provides new and existing clients with a suite of premium.
• Manage recharges of various staffing costs to appropriate cost centres
• Ensure precision of monthly financial and administrative reports
• Process accurate timesheet records for a dynamic and mobile team of 70 employees
• Verify and approve invoices for agency staffing across the UK and Ireland
• Coordinate travel and expenses for team members nationwide

London, United Kingdom

• Promoted company and client values to provide exceptional service to clients, and client-site visitors
• Developed a versatile skill set, providing quality service to various sites, each with unique needs
• Assimilated and cultivated strong working relationships, earning colleagues' trust

Park Plaza Riverbank, London

• Spearheaded the smooth running of day to day operations of a large hotel
• Enacted solutions to issues escalated from individual departments
• Advocated on guests' behalf, ensuring satisfying resolutions to their written and verbal feedback.

Park Plaza Riverbank, London

• The Suncliff Hotel
• Oversaw daily hotel operations, ensuring high-quality guest service from arrival to departure
• Facilitated the resolution of guest issues in a timely and effective manner

Carlton & East Cliff Court Hotels, Bournemouth

The Royal Oak, Dorchester & The Man In The Wall, Wimborne Minster