Tom Johnson Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Responsible for the supervision and development of Customer Operations Representatives. Creating and maintaining SOPs for associated accounts. Working in harmony with sales teams to streamline operational processes.

Panama City, Panamá, Panama

Chicago, Illinois, United States

I handle day to day operations for our Anheuser-Busch account. I am responsible for keeping account information accurate throughout the week. I strengthen relationships with our contacts at Anheuser by providing fast, honest updates and by offering alternative solutions for shipment coverage. I implement internal and external feedback to streamline processes. My contributions have helped us become one of Anheuser's top rated carriers.CommunicationCoordinating multiple parties to ensure shipments pick up and arrive on time.Proactively informing sales team of upcoming projectsReaching out to new points of contact for business developmentData AnalysisEnsuring data accuracy across 200 shipments per daySelf-managing several Excel workbooks with transparency to department leads and external contactsAnalyzing market trends to increase profitsWorkload PrioritizationDividing workload among team for time-critical projectsShifting tasks to accommodate stakeholders in other time zonesMapping out key goals to hit to ensure success

Dekalb, Il

Project ManagementDeveloped project timelines consisting of objectives, execution plans, and staffing needsSet deadlines and ensured they were met on timeIndependently directed several projects simultaneouslyLeadershipCoached and trained associates on SOPs, efficiency and customer engagement.Motivated team to meet and exceed goalsStimulated interdepartmental cross training to round out team member skill setsData ControlAudited inventory and delivered accurate in stock reports.Organized physical warehouse and topstock spaces to minimize loss.Analyzed system generated reports to anticipate potential risks and refine processes. Customer ServiceTalked through projects with customers to identify and meet needsOffered alternative options to make the saleFollowed up with phone calls to finalize and deliver