Co-founder of a small Consultancy business covering Technology and Accounting Services.IT Services at Balega.io focus on providing: Business and IT alignment; technology strategy; digital transformation covering the full lifecycle of business requirements analysis; RFI and RFP production; solution evaluation; supplier negotiations; and project management and project assurance throughout the project delivery lifecycle. Example Projects:Led a complex ERP/CRM project for Al ACCAD GROUP, covering business requirements analysis, RFP management, solution evaluation, and supplier negotiations, and led the project implementation, resulting in a new solution implementation across four separate businesses.Conducted an IT review and remedial action plan for VALIANT CLINIC (a new multi-disciplinary medical clinic in Dubai.)Reviewed overall IT applications and infrastructure for GMC Clinics and made recommendations on prioritised investments to improve the overall availability and resilience of IT service provision.Managed a project for XEROX, providing complete IT and telecoms design and procurement for a new purpose-built integrated facility.AMMROC ERP Project Audit and recommendations to get the project back on track.EMIRATES AIRLINES Project Management of replacement Backup and Disaster Recovery solution.Longer customer engagements are shown below.

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Roland Berger / Saudi HealthcareLed the Technology Workstream as part of the Roland Berger project team to provide IT Strategy, PMO, and Technology advisory services to a strategic Saudi Healthcare National Strategic initiative.Successfully contributed to transforming the private healthcare insurance business model in Saudi Arabia.Proactively facilitated the implementation of a Health Information Exchange (HIE) program.Effectively managed 15+ major procurements, including RFP creation, Supplier evaluation, and selection.

EQIBankStart-Up Bank (Dominica and the Cayman Islands)Spearheaded the establishment of a new Digital Bank in Dominica and the Cayman Islands, catering to a diverse clientele with Private Banking, Corporate Banking, Digital Asset Custody, and Trading services. Assumed full responsibility for Digital and IT Management, implementing cutting-edge IT solutions that support EQIBank's strategic objectives and solution portfolio. Oversaw the selection and management of all IT solutions, ensuring seamless integration with the Bank's core banking platforms.

Cayman Enterprise CityStart-Up business to establish a new Free Zone in the Cayman Islands.Led the development & implementation of IT strategies for a Cayman Islands-based Free Zone start-up Provided expert guidance and advice on business processes, resulting in seamless operations and enhanced efficiency Oversaw all aspects of information technology, including infrastructure, systems, and security Led a team of IT professionals to ensure optimal performance and alignment with business goals

Start-Up IT Outsourcing business (JV between EDS and Mubadala)Played a key role in establishing an IT Outsourcing business as a Senior Manager with P&L responsibility and Service Delivery accountability for over 300 IT staff across various outsourced clients. Spearheaded the management of service desk, desktop, server/storage, network, IT security, data backup & recovery, and disaster recovery functions for the clients. Successfully managed the Dolphin Energy Account, ensuring seamless operations and meeting client expectations. Led cross-functional teams and collaborated with stakeholders to deliver high-quality services, optimise costs, and enhance the overall customer experience. Developed and implemented strategic plans, policies, and procedures to drive operational efficiency and improve service levels. Monitored performance metrics, identified areas for improvement, and implemented corrective actions to achieve business goals.

The Professional Services Regional Manager role was a key Management role with P&L responsibility focused on driving solution sales, technical solutions architecture, bid management, project delivery and managed services to large clients with complex IT needs. Managed a team of 25 internal staff and external contractors. Key achievements:- Turned loss-making Professional Service Division into a positive contributor to Sun’s business during a challenging period when the overall IT market was down and headcount reductions were required. Provided the leadership and environment to create a dynamic Professional Services Division that was transformed from a low-value pure technical implementation organisation into a value-add solution sales and delivery organisation (projects and managed services). Year-on-year revenue growth of circa 100% was achieved. Responsible for delivering circa 25 projects per quarter across the MENA region.Established strategic relationships with key customers, partners, external services companies and third-party product suppliers in MENA. The key driver in re-positioning Sun earlier into the customer’s decision-making process and driving a total solution approach around winning and retaining business. Established a high-calibre, multicultural team to drive and deliver business across the MENA Region.Example projects delivered:Saudi Aramco - new business and multi-year managed services contractRiyadh Bank - IT Infrastructure and Security for new online banking solutionDubai E-Government - first wave of EGovt Service deliveredDubai Municipality - first wave of Online services. GIS InfrastructureDubai Internet City - new Infrastructure and NOC for this new FreeZoneEtisalat - ISP Infrastructure and internal systems infrastructure

Spearheaded the establishment of a new Satellite Telecoms business in Dubai, across Africa, and Turkey for Iridium, the world's first global coverage provider for handheld telephony, data, and paging services.*Oversaw Information Technology and All Service Provider & Roaming Partner integration and IAC responsibility for the satellite gateway based in Jeddah, Saudi Arabia.*Successfully managed the first worldwide Iridium Service Provider integration in Tanzania, accountable for a $15m annual operating budget and a $4m capital budget.*Implemented all core Customer Care and Billing systems before the global launch of the Iridium service, exhibiting focused program management and delivering against aggressive timescales and budget constraints.*Program managed the overall technical infrastructure of the new head office in Cape Town, fully equipped for 60 personnel, delivered within an impressive 8-week timeframe.*Effectively implemented a Quality Management System covering all aspects of operation within

Successfully managed IT for the Business Markets Business Unit and Mobile Business Unit for a global telecommunications provider with a turnover exceeding £1b.*Led four cross-functional IT teams during a complex company merger between Mercury Communications, Bell Cable Media, Nynex, and Videotron, forming Cable and Wireless Communications (CWC).*Delivered the IT program to support the launch of CWC's first set of new services and led the IT project to standardise company branding after the full market launch of CWC in September 1997.*Oversaw the IT work program for the £450m turnover Business Market Business Unit with an IT Capex budget of £20m, focusing on new product launches and critical business process and technology changes for Customer Care, Billing, and Sales & Marketing systems.*Drove large-scale, complex business transformations and IT projects, effectively managing resources and timelines to achieve project goals.*Served as IT Manager for the Mobile Business

Business Requirements Manager:*Managed an 8-member Business Analyst team, overseeing all of Mercury’s Front Office Systems.Formulated the business case for a new £2.2m billing enquiries system, utilizing a rapid application delivery approach. (Agile).*Directed a substantial IT program to facilitate a Company-wide Business Process Re-Engineering (BPR) initiative.*Conducted an in-depth IT feasibility study for the pioneering "YourCall" product, the first nominated number discount scheme introduced in the UK telecommunications market.*Managed the IT work program to sustain the "Accelerated Growth" program during Mercury's aggressive residential customer acquisition phase.

Specialist Software House provides HR, Payroll and Pensions Management solutions.*Provided software applications for Human Resources, Payroll, and Pensions software at a specialist software house (formerly known as Arcast Software & Midland Software)*Collaborated with the sales team to win new business as a Technical Sales Support member*Led implementation for 20+ customers, tailored to their unique requirements*Introduced CASE technology to analysis and design phases, resulting in quality and efficiency *improvements and significant operational savings*Defined logical data structure for Midland's new UNIX platform HR product*Established standards and procedures for a regional health authority system supporting payroll and manpower functions, promoting flexibility and control through management information

Courtaulds Engineering designed and built factories and production lines for manufacturers, and had specialist divisions to make spinnerettes and plastics solutions.*Oversaw the IT Service centre team, effectively allocating resources and identifying workloads*Analyzed and designed the Purchase & Sales Department's software and hardware systems, incorporating overall departmental IT needs, purchase order processing, and market analysis of the engineering industry*Created a comprehensive requirements specification for a project management system, utilized as a tender document for solution evaluation and selection*Evaluated, selected, and recommended PC and peripheral hardware, as well as PC-based software packages.

As a Technical Author & User Acceptance professional at Lombard (formerly Lombard North Central), I played a pivotal role in producing end-user documentation for a new online banking system. In addition, I was responsible for training and supporting end-users throughout the implementation process. Highlighted achievements:*Created and maintained comprehensive user manuals, ensuring end-users had access to accurate and up-to-date documentation. *Collaborated closely with development teams to ensure thorough testing and accurate documentation of software updates, ensuring end-users could easily use the system. *Conducted user acceptance testing and provided detailed feedback to development teams, significantly decreasing software bugs. *Developed and implemented a standardised documentation process, increasing efficiency and consistency across the company.

Gold Mine based in Eastern Transvaal, South Africa*Completed Gencor Group's Mining Engineer management fast track programme*Directed and supervised an underground mining production team of 100+ personnel, optimising productivity and upholding safety standards*Contributed expertise to diverse service departments such as geology, rock mechanics, surveying, ventilation, and supply chain operations