Director
CurrentMy day-to-day job tasks include: I observe and review differentiated tangible value of AARP products and services to shifts brand perceptions. I improve brand equity among new/under-leveraged audience segments by driving B2B and B2C brand understanding. I monitor and analyze national and local programs by developing consistent organization-wide metrics and analytics. Ensure relevance to younger audiences via repositioning of brand. I provide exceptional performance in utilizing a variety of product mixes targeting new and existing segments for the world's largest nonprofit membership organization with keen focus on increasing the financial and emotional value of the brand. I deploy highly management skills in executing advertising and other communications programs for national and local market. ★ My Key Accomplishments ★• Increased customer engagement by creating brand and product messages and tactics.• Improved customer experience for product and service bundles across the org.• Served as cross-functional lead for brand strategy and integration across the highly matrixed organization.• Accelerated overall organization investment in brand message hierarchy and architecture consistency through aligning internal stakeholders and external agencies.• Enriched brand awareness and equity of consumer-facing programs and content by leveraging external brand ambassadors as assets.• Ensured process development and effectiveness across the brand organization.• Increased appeal to new segments by creating, researching, and monitoring products, services, programs and offers.