Tom Starks Cswe, Csws, Cswpa, Cepa Email & Phone Number

Detroit, Michigan, United States

Greater Detroit Area

Became GoEngineer

Greater Detroit Area

Became Computer Aided Technology

Greater Detroit Area

Perform training in all aspects of the SolidWorks PDM product line Manage incoming technical PDM support cases Follows up on vendor related cases, such as Service Requests (SR) and Software Performance Reports (SPR) from SolidWorks Researches and creates Knowledge Base articles Perform marketing events such as Hands-On Test Drives, Tradeshows, Technology Fairs, etc.

Greater Detroit Area

Perform training in all aspects of the SolidWorks product line Manage incoming technical support cases Follows up on vendor related cases, such as Service Requests (SR) and Software Performance Reports (SPR) from SolidWorks Researches and creates Knowledge Base articles Perform marketing events such as Hands-On Test Drives, Tradeshows, Technology Fairs, etc.

Perform training in all aspects of the SolidWorks product line Manage incoming technical support cases Follows up on vendor related cases, such as Service Requests (SR) and Software Performance Reports (SPR) from SolidWorks Researches and creates Knowledge Base articles Perform marketing events such as Hands-On Test Drives, Tradeshows, Technology Fairs, etc.

* Migrate to SolidWorks EPDM* Administer EPDM and SolidWorks* Create part, assembly, and drawing templates* Assist overseas technicians (via Skype) with troubleshooting and complex repair of units therefore reducing downtime and shipping cost* Design and build test devices to help isolate problems therefore increase product reliability* Write manufacturing processes, technical updates for current and new employee training* Assemble and test mechanical mock-ups and prototypes of scientific instruments therefore reducing outside costs* Communicate well with mechanical, electrical, and software engineers* Take instruction and offer creative solutions to technical challenges* Assist with wireless network issues therefore reducing the need for more IT staff* Use SolidWorks, Routing, and CircuitWorks to design or change parts, assemblies, and drawings* Change backup tapes as required* Edit sql database as required* Install CPLD, Firmware and FPGA on pcbs

Became BD Biosciences - Cell Analysis

* Quickly validate software therefore allowing product to deliver on time* Document software problems and solutions

LAN Administration* Migrated LAN to new company standards five times therefore eliminating the need for others to travel* Plan and supervised moves to new office facilities three times* Maintain LAN and phone system for office reducing downtime* Quickly create desired software and database platform for developers reducing down timeSoftware testing* Document software problems and solutions reducing downtime* Create HTML pages for internal use on "how to" software functions for development and technical support therefore increasing productivity

Became Computer Associates

Became Sterling Software

Became Information Advantage

* Test alpha and beta versions of EDI software on all Windows platforms therefore reducing the need for more QA staff* Verify async and bisync communications on all Windows and DOS platforms, Diagnose modem, print, memory, and hard drive problems in all Microsoft platforms therefore reducing customer downtime* Train new technicians reducing the need for a trainer* Repair proprietary databases reducing customer downtime

Became Harbinger Group

Training, Cisco Certified Network Associate

Associates, Electronics Engineering