Customer Service Operator
CurrentComing straight out of University to my first job in such a short amount of time was very rewarding for me, working alongside two long time friends who I'd known several years through secondary and sixth form education. The team was and continues to be the highlight of my time as Europa, the atmosphere in the office makes it easy to learn and inquire about new information that I did not attain at my time in University.At Europa I have learned extensive information about Import and Export Customs with experience in CDS. This paired with the inhouse software Leonardo ensures the task of building and regulating consignments in and out of the UK as well as domestic freight is efficient and user friendly. I spent time on the Key accounts team looking after Canon through its NL import pathway and the UK delivery supply chain alongside my coworkers David Hammond and Rhys Woolgrove. This consisted of maintaining manifests and trackers, booking in deliveries with a wide variety of customers and relaying information to teams in the Netherlands with their imports from Maasvlakte. Currently I am now an account manager looking after several businesses and maintaining their relationship with Europa. After a slow start, I managed to increase our profits over target 3 months in a row and was voted the Operator of the Month by my team.I am also currently the TPN contact for the 230CS account, where I provide quotes and monitor shipments for the rest of the Customer service team; and have built a decent rapport with other depots around the country.
