Tom Williams Email & Phone Number

Greater Chicago Area

Lake Zurich, IL

Deliver Peapod orders within the Chicago area. Customer-facing, fast paced, requires great fortitude, attention to detail and the desire to provide a great customer experience.

Lake Zurich, IL

Analyzed market data, market trends, and world issues to make trades in the options market.

Lake Zurich, IL

Financial Planner. Specialized in Wealth Accumulation, Protection and Distribution for Senior Citizens. Included Life Insurance, Long-Term Care and Tax Deferment Strategies.

Oak Park, IL

Successfully built new data management area. Improved processing efficiency by reducing processing time from 15 to 3 days. Created new department responsible for datamart used for customers’ direct marketing efforts. Developed quality control process and policies to ensure successful execution. Major clients included Discover Card Financial Services, Sears.

Itasca, IL

Managed data processing operations for nation’s second largest catalog printer. Increased revenue by 23% through increased productivity (without increasing staff).Enhanced customer satisfaction by developing and instituting customer service policies that supported the facilitation of communication between clients and technical staff.Managed $5.1 million.

Schaumburg, IL

Increased productivity 24% by improving training, scheduling and motivation without additions to staff.Managed department responsible for maintaining and updating 75 databases with over 100 million customer names. Developed and implemented $1.5 million operating budget. Hired, trained, coached and managed technical staff of 9 and four customer services.

Rollling Meadows, IL

Consulted with customers to design databases and develop reporting parameters. Liaison between Sales and Clients. Directed start-up of operational facility. Formulated and implemented departmental procedures and quality control. Hired, trained and managed staff of four.