Tom O'Connor Email & Phone Number

Maidstone, England, United Kingdom

Introducing another new addition to the UK Representative Services Group family. 24-7 Customs provides customs clearance and brokerage services to businesses importing to and exporting from Great Britain. Whether you are a micro businesses exploring new markets or an established company looking for a better and less transactional set of services, we cater.

Maidstone, England, United Kingdom

UK Representative Services provides in-country representation for non-established companies in the mostly in the UK Foods and Drinks sectors, enabling them to comply with post-Brexit changes to the importation and sales of their products in mainland Britain.

Maidstone, England, United Kingdom

EU VAT Representation is the latest business in the UK Representative Services Group to be launched. Intended to complement it sister company, UK VAT Representation. It is a response to the Import One Stop Shop (iOSS) and One Stop Shop simplifications to VAT and distance selling, which were implemented across the EU on July 1st 2021. Its purpose is assist.

Maidstone, England, United Kingdom

UK VAT Representation is a new company launched to fulfil a specific mission: to make VAT compliance affordable for EU-based companies who do not have a registered office in the UK. Acting as the VAT agent for multiple EU-based SMEs, we offer a full support service, enabling businesses to continue to sell their goods into the UK, with minimal disruption or.

Maidstone, Kent, United Kingdom & Dublin, Ireland

Launching a brand new business with a mission to make compliance affordable. By providing an cost-effective solution, compliant with Article 27 of GDPR, we will enable:- UK organisations that control and process personal data belonging to EEA citizens located within the EU, who do not have a physical premises; and - organisations from the EU and rest of.

Maidstone

• Recent assignments include:
• Establishing a new business venture providing sustainable energy solutions to remote, coastal and island communities across the world.
• Leading a £1.5m turnover business in its implementation of GDPR and securing its Cyber Essentials accreditation.
• Mentoring the CEO of a social enterprise in the development and implementation of their 5 year business plan and service proposition.
• Creating two new businesses offering outsourced data protection, compliance and consultancy services to UK and global companies.Professional development: GDPR Data Protection Officer, ISO 27001 Lead Implementer

London, United Kingdom

Engaged by Barclays' Non-Core Divestment Division to lead the risk mitigation programme for approximately 5k warranty and indemnity claims arising from the sale of a £1.5bn second charge mortgage portfolio to Goldman Sachs. Planning and mobilising internal and external resources claims totalling £96m were reduced to a potential exposure of less than £1.5m.

Manchester, United Kingdom

Worked with senior business stakeholders of Cooperative Bank's intermediary mortgage lender to identify, plan and execute the delivery of three key change initiatives: - to reduce the time to underwrite and offer a new mortgage, - create a customer retention process and - improve the functionality and user experience of the web portal.

London, United Kingdom

Provided interim leadership and support for a newly formed PMO/Change function to - scope business and technology requirements for the next 12-24 months; - establish the governance and - produced delivery plans for the implementation of the EU Mortgage Credit Directive across the group.

Manchester, United Kingdom

Leading a small team of business, technology and change consultants drawn from Capita's own platform vendors and the bank's SMEs, to ensure that all requirements for the chosen originations platform were fully scoped and documented; with all interim workarounds agreed, to enable a scalable and sustainable technology solution to be delivered.

London, United Kingdom

Designed and delivered the target operating model, initial processes as well as defining a risk/compliance framework which, utilising UKEF's existing ACBS loan platform enabled the agency to offer up to £8bn in direct lending and other trade finance packages in support of UK exporters.

London, United Kingdom

Responsible for developing project proposals with their UK clients, consisting of established and challenger banks.

London, United Kingdom

Appointed as the interim Head of Change, I set up and led a portfolio of four programmes to integrate two legacy wealth, asset and investment management businesses, whilst migrating them to a new leaner cost base and operating model. Directly accountable for the sourcing, selection and implementation of the new operating platform; pending appointment of a.

London, Jersey, Isle Of Man, Edinburgh

Responsible for mobilising and executing the reassignment £1.2bn of an offshore lending portfolio from Bank of Scotland International's private banking business to multiple Lloyds offshore subsidiaries following its acquisition, to achieve cost savings through business integration and the removal of redundant IT capacity. The multi-jurisdictional dimension.

Newcastle Upon Tyne, United Kingdom

Engaged on a business critical programme of 3 months duration to re-engineer Northern Rock’s complaints handling function in order to avoid s166 enforcement action. Accountable for the following deliveries:- mapping the new target operational model, including interim states,- design of a new 1-stage complaints process and its asociated customer journey and.

Manchester, United Kingdom

Set up and led a team of eight business change consultants tasked with identification of process simplification opportunities to support the implementation of a new core banking system. Held management responsibility for £800k project budget.

Various Locations

Developed operational plans for Virgin Money’s return to the mortgage market, through a joint venture with Zurich Bank.

Leatherhead

Led the recovery of a stalled digital programme to develop a suite of portals for a leading pension administrator.- rewrote business case to encompass improved capabilities and secure the additional funding,.- integrated the new proposition into its BAU operations.

London, United Kingdom

Managed three workstreams tasked with integrating LloydsTSB Private Banking and Scottish Widows’ Wealth Management sales forces and operations into a single business entity.

London, Glasgow, Southampton

Led the delivery of the UK’s first direct to consumer sales operation, offering specialist non-conforming mortgages, achieving launch of new business operation within seven months. Integrating the new front-end with the existing intermediary business, the scope of the delivery included management of six programme workstreams including regulatory and risk.

London, United Kingdom

Planned and led initial phases of a £6m business transformation programme; integrating five legacy wealth and advisory businesse into a single entity. Key deliverables included:- production of planning and business case supporting the programme.- establishment of a full “as is” property database.- development of a benefits realisation plan to ensure early.

Dartford, United Kingdom, Calabasas, California

• Recruited as the business “troubleshooter” with a remit across both the originations and servicing arms to improve performance and delivery; I later assumed operational responsibility for the delivery of change and.
• Planned and executed merger and integration of Barclays mortgages c.250 loan servicing personnel and operations following acquisition by GHL under outsourcing agreement.
• Executed two major migration events for Barclays and Woolwich customers:- decoupling and migrating 250k general insurance policies to a new platform avoiding £18m expected losses.- migrated one million.
• Overhauled key originations and servicing processes, as well as safeguarding the processing of client monies.
• Improved the delivery of major customer facing events (Mortgage Year End and rate change announcements).
• Created an incident management capability; improving business performance and minimised operational risk.

London, Vancouver And Singpore

Full responsibility for design and delivery of Setfair’s field service support proposition and contact centre from initial requirements and case development, through to commissioning; including all aspects of staff recruitment, training and roll out, which was achieved within four months.

Tunbridge Wells

Tunbridge Wells

Tunbridge Wells

London

Workstream Lead on Guardian Royal Exchange (GRE) - PPP Healthcare integration in 1997-98; and the Axa Insurance acquisition of GRE in 1998-99.

Tunbridge Wells And London

• Interim Deputy Director of the Axa-PPP’s Customer Service Division; leading stabilisation of operation and service recovery, following merger and consolidation of three business operations in 1999/early 2000.
• Workstream lead on merger and integration projects between PPP & GRE, then PPP/GRE and Axa UK 1998-9.
• Developed a divisional management information and planning capability, delivering improved operational performance within Customer Services Division (1995-8).

Bristol & SE England

2 years operational sales and marketing experience; working in a regulated financial service environment.- Fully qualified with first time passes for all three Financial Planning Certificates (now Cert PFS).

Global

• Appointments included:- Second-in-command of Minor War Vessel- Navigator of a £200m Type 42 destroyer,- Instructor of officer cadets at Britannia Royal Naval College, Dartmouth.- Staff Officer at the Royal Navy’s.
• Active service overseas.

Bsc(Econ), Joint Honours: Economics And Economic History, 2 (Ii)

Activities and Societies: Student Paper, Photographic Society, Law Society, Reserve University Midshipmen's Scheme Three year combined.

Business Management

An intensive five week course re-skilling service officers in business skills in anticipation of leaving HM Forces. Syllabus included.

General Naval Training

Naval General, Professional and Leadership Training.

Education record

High School