Tom Xu Email & Phone Number

Melbourne, Vic, Au

Australia

Technology Mergers & AcquisitionsProject highlights include:- Merger technology due diligence for two leading order & pay softwares- Buy-side technology due diligence on a telehealth software - Buy-side technology due diligence on a digital healthcare software- Buy-side technology due diligence on a wealth management software - Buy-side technology due diligence on a retail media software - Buy-side IT due diligence on an IT services organisation- Buy-side cyber due diligence on an allied health organisation- Buy-side cyber due diligence on a wealth management organisation - Sell-side technology due diligence on a Taxi operator- Sell-side IT due diligence on a insurance premium funding organisation- Post-transaction integration (Day 0 - 100) for an IT services organisation

Melbourne, Victoria, Australia

Project highlights: - Vendor selection for a strategic biometrics authentication solution with a leading Philippines bank- Target operating model, including Centre-of-Excellence and innovation delivery model set-up, for an Australian telecommunications provider- Delivery management of 18 mobile and web banking solutions across Hong Kong and Singapore- Customer experience - including requisite personas, journeys, and user stories - for a leading bank in the Philippines

Melbourne, Australia

Projects have included- Commercial due diligence for a private equity client - Liquidity assessment for a Big 4 bank - Strategic review for a not-for-profit - Target operating model for an investment bank- Product strategy for a life insurer - Funding request for a foodtech start-up- Business case for a life insurer- Future services operating model for a health and social services provider

Melbourne, Australia

Solved complex societal and organisational problems using technology as an enabler.Projects included:- Technology and digital strategy - Business casing development- Service design - Target operating model- Program management

Canberra, Australia

Received a graduate offer in recognition of my exceptional performance throughout the Vacation Program.

Melbourne, Australia

Advised small and medium-sized businesses on growth potential in the Asian and Australian markets.

Canberra, Australia

Accelerating a diverse range of business operations within small and medium-sized businesses and large government departments via the implementation of iPhone, iPad, Apple Watch and Mac solutions. Key achievements:- Increased the quantity of new business clients introduced to our services by 66% per week- Achieved a Net Promoter Score of 75 (above 65 considered "world-class") for the quality of client service delivered

Canberra, Australia

Reimagined store-wide training experiences for both current and incoming Specialists.

Canberra

Repaired customer relationships through delivering exceptional customer service during tipping points of customer relationships.

Canberra, Australia

Fostered enriching customer experiences through creative workshops and product demonstrations.

Canberra, Australia

Counselled customers from diverse backgrounds and cultures.

Bachelor Of Laws (Honours)

Noteworthy courses: - Corporations law - International law - Commercial law - IT law - Chinese law and society

Bachelor Of Commerce, International Business

Won the ANU International Business Plan Competition in 2016 for providing leading advice to a start-up on an international market entry.

Certificate In Languages, Chinese Language And Literature

Specialised in business acumen and Chinese internet language.

International Baccalaureate Diploma Programme

Activities and Societies: Senior Student Representative Council, Honour Colour in Music, Pianist in College Big Band, College Basketball.