Toni Bell Email and Phone Number
West Jordan, UT, US
Toni Bell's Location
West Jordan, Utah, United States, United States
Toni Bell's Contact Details
Toni Bell work email
- Valid
Toni Bell personal email
n/a
Toni Bell phone numbers
About Toni Bell
Passionate leader with 15+ years experience in the healthcare industry with extensive experience in relationship building, process development, problem solving, and strategic planning. Thrives in a fast-paced environment where the member experience is the sole driver of business strategy and progression. Promotes employee development and engagement as the framework of flourishing companies.
Toni Bell's Current Company Details
Cooperative Benefits Group (Cbg)
View
Director, Service Operations
West Jordan, UT, US
- Website:
- coopbenefitsgroup.com/home
- Employees:
- 38
Toni Bell Work Experience Details
-
Director, Service OperationsCooperative Benefits Group (Cbg)West Jordan, Ut, Us
-
Manager, Medicaid ProgramCooperative Benefits Group (Cbg) Aug 2023 - PresentResponsible for overseeing the accurate collection, validation, and submission of encounter data to Medicaid agencies in accordance with state and federal guidelinesManages the encounter data workflow, ensuring data integrity through quality checks, and resolving submission issuesCollaborates with internal teams such as IT, Compliance, and Service Operations to identify and resolve data discrepancies, improve submission processes, and ensure timely reportingTracks regulatory updates and ensures the organization stays compliant with changing Medicaid encounter reporting standards
-
Manager, Service OperationsCooperative Benefits Group (Cbg) Jan 2020 - Aug 2023Led and managed day-to-day operations, including monitoring call volumes, service levels, and staffing to meet business needs. Provided coaching and performance evaluations to foster a motivated and skilled workforce.Developed and implemented Quality Assurance and Performance Programs to ensure customer interactions adhere to company standards and compliance requirements.Implemented strategies for optimizing Service Operation processes and workflows to enhance efficiency and reduce handling times.Cross-functional collaboration with other departments to ensure all needs are being met across the businessBusiness owner over CRM & Prior Authorization applicationsFostered relationship between internal & external parties by engaging in effective communication, collaboration, and essential interpersonal skills
-
Manager, Customer SuccessApollo Health Group Oct 2019 - Jan 2020Sandy, Utah, United StatesLed and managed service agents by providing guidance, coaching, and performance feedback to foster a collaborative and high-performing team.Established and tracked key performance indicators (KPIs) by generating regular reports on service performance and taking appropriate action based on results.Ensured genetic services were delivered in accordance with industry standards, company policies, and regulatory requirements. Developed and implemented quality control measures to maintain accuracy and reliability in service delivery.Assessed service processes and workflows to identify areas of improvement and streamlined operational procedures to enhance efficiency and productivity, reducing turnaround times while maintaining service quality. -
Manager, Strategic PartnershipsUpwell Health Feb 2019 - Oct 2019Cottonwood Heights, UtOperated as lead point-of-contact for all matters associated with partner pharmacy accounts and was responsible for building strong, long-lasting partner relationshipsOversaw account management, including ensuring pharmacy had all necessary resources and tools to operate efficiently and was in compliance with pharmacy laws and regulationsEnsured timely and successful delivery of solutions according to customer needs and objectivesForecasted and tracked key account metrics, as well as clearly communicated progress to internal stakeholders and partners -
Senior Manager, Pharmacy OperationsUpwell Health Feb 2018 - May 2019Sandy, UtahResponsible for managing first half of the operations funnel for the company's high-revenue initiative, as well as the second half of the operations funnel for the company's current revenue source Developed High Performance and Quality Assurance programs with 5 separate teams, which included performance, accuracy, and employee development goalsOperated as lead point-of-contact for external vendors, such as our Third Party Processing Software vendor and Telemedicine vendorEstablished a cadence of manager workshops to ensure employee engagement with direct reports
-
Senior Manager, Pharmacy OperationsAlliance Health, Llc Sep 2017 - Feb 2018Sandy, UtahResponsible for managing first half of the operations funnel for the company's high-revenue initiative, as well as the second half of the operations funnel for the company's current revenue source Developed High Performance and Quality Assurance programs with 5 separate teams, which included performance, accuracy, and employee development goalsOperated as lead point-of-contact for external vendors, such as our Third Party Processing Software vendor and Telemedicine vendorEstablished a cadence of manager workshops to ensure employee engagement with direct reports -
Manager, Pharmacy Operations OptimizationsAlliance Health, Llc Sep 2016 - Sep 2017Sandy, UtahResponsible for identifying areas of operations that have opportunity for optimization and planned, coordinated, and implemented proceduresCoached, trained, and assisted team members with education and adherence on updated procedures with detailed Standard Operating Procedures and a Quality Assurance ProgramCollaborated with cross-functional teams and analyzed results of implemented proceduresMonitored performance of implementation over a period of time to provide evidence of successful outcomes
-
Manager, Active PatientsAlliance Health, Llc Dec 2015 - Sep 2016Sandy, UtManaged the performance of the Active Patient half of the Operations funnel, which consisted of the following: -Developed and managed the Active Patient operations of 18 pharmacies across the nation -Built and developed a Centralized Returns Team from scratch, which received and processed all returns for all pharmacies within the pharmacy network -Strategically prepared processes and procedures for troubleshooting account issues for active patients, as well as oversaw the transferring of patients within the pharmacy network in an efficient mannerTracked and reported on performance of teams and individual team members to department stakeholders, including performance, accuracy, and success ratesOptimized processes and procedures within my teams to increase throughput and accuracy, including technological feature updates and process improvementsMaintained a strong focus with employee development by holding manager workshops and team building exercises amongst direct reports
-
Supervisor, Pharmacy FulfillmentAlliance Health, Llc Apr 2014 - Dec 2015Sandy, UtahRemotely and locally managed the performance, accuracy, throughput, and employee development of pharmacy technicians located at 18 pharmacies across the nationTraveled to pharmacies across the nation to train and educate on processes and procedures, as well as ensured that the pharmacy is fully functional and has all necessary tools and resources to operate without constant corporate guidancePerformed inventory management of local pharmacyCollaborated with cross-functional departments to establish procedures that would be in the best interest of the customer and the companyEstablished a level of teamwork among the pharmacy network by encouraging high performance, employee collaboration, and friendly competition
-
Lead Pharmacy TechnicianAlliance Health, Llc Apr 2012 - Apr 2014Sandy, UtTrained and coached technicians on pharmacy processes, proper procedures for insurance billing, and compliance with HIPAA guildelinesWorked alongside pharmacy technicians throughout the day and acted as a point-of-contact for policies and proceduresManaged all technician staff workflow responsibilities, including task prioritization and delegationProvided reporting to superiors on individual technician performance as well as pharmacy performanceWorked cross-functionally with multiple departments to ensure resolutions with patient issues
-
Pharmacy TechnicianAlliance Health, Llc Sep 2010 - Apr 2012Sandy, UtProcessed claims to Pharmacy Benefit Manager's and fulfilled prescriptions that were needing to be shipped and delivered to patientsMaintained a safe and clean pharmacy environment by complying with procedures, rules, and regulationsMaintained pharmacy records and filed prescription ordersWorked cross-functionally with multiple departments to ensure patient needs were met in an efficient mannerContributed to team goals in an effort to accomplish company goals
Toni Bell Skills
Customer Service
Leadership
Management
Microsoft Office
Microsoft Excel
Public Speaking
Strategic Planning
Microsoft Word
Team Building
Pharmacy
Powerpoint
Team Leadership
Training
Time Management
Account Management
Business Development
Healthcare
Marketing
Marketing Strategy
Sales
Microsoft Powerpoint
Social Media
Social Media Marketing
Analytical Skills
Reliability
Communication
Organizational Leadership
Organization Skills
Collaborative Problem Solving
Toni Bell Education Details
-
Public Health Education And Promotion -
Associate Of Science -
Jordan Applied Technology Center12 -
Bingham High School10-12
Frequently Asked Questions about Toni Bell
What company does Toni Bell work for?
Toni Bell works for Cooperative Benefits Group (Cbg)
What is Toni Bell's role at the current company?
Toni Bell's current role is Director, Service Operations.
What is Toni Bell's email address?
Toni Bell's email address is tb****@****lth.com
What is Toni Bell's direct phone number?
Toni Bell's direct phone number is +180163*****
What schools did Toni Bell attend?
Toni Bell attended University Of Utah, Salt Lake Community College, Jordan Applied Technology Center, Bingham High School.
What skills is Toni Bell known for?
Toni Bell has skills like Customer Service, Leadership, Management, Microsoft Office, Microsoft Excel, Public Speaking, Strategic Planning, Microsoft Word, Team Building, Pharmacy, Powerpoint, Team Leadership.
Not the Toni Bell you were looking for?
-
4aol.com, yahoo.com, knology.net, bellsouth.net
3 +133428XXXXX
-
1phoenixconsultingco.com
1 +161459XXXXX
-
4directv.com, directv.com, directv.com, directv.com
3 +131064XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial