Toni Devlin Email & Phone Number

London Area, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Single point of accountability and the focal point in driving, managing & co-coordinating all service deliverables.
• Support various international clients such as SingTel and Masergy
• Service assurance escalation management both internally and externally.
• Writing and development of Service Management documentation such as Service Plans and SIPS.
• Identify strengths & weaknesses of client relationship with Colt.
• Effectively manage a client & the internal virtual teams.Conduct monthly Service Reviews, arrange the meetings i.e. venue, attendees and agenda

London, United Kingdom

• Single point of contact for 4 of Colt’s top 10 accounts such as Bloomberg, TNS and IPC.
• Proactively managing the delivery of customers’ services from initial validation of orders tocompiling handover documents.
• Collating and delivering status reports by way of email, conference calls and face-to-face meetings.
• Building strong relationships with Colt’s customers both internally and externally.
• Providing accurate updates and feedback on order rejections preventing customer escalations and CPD jeopardy.
• Identifying issues and finding possible solutions, at all times enhancing the customer experience.