Toni Devlin Email and Phone Number
Toni Devlin work email
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Toni Devlin personal email
I am a highly motivated self-starter with an approachable, positive attitude. I have 15 years’ experience in the Telecommunications industry, with an ITIL qualification. I am a person who works well both individually and as part of a team. I am open, honest and trustworthy and display a can do attitude. I am able to build good relationships internally and externally. I have worked in post-sales, sales and pre sales roles.
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Customer Care ManagerColt Technology Services Oct 2023 - PresentLondon Area, United Kingdom -
Customer Care ManagerCenturylink Sep 2018 - Jun 2024London, United Kingdom -
Sales AssociateLevel 3 Communications Feb 2015 - Jun 2024 -
Account ManagerLevel 3 Communications Oct 2013 - Jan 2015London, United Kingdom
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Enhaced Service Owner/Service ManagerColt Technology Services Dec 2011 - Oct 2013London, United Kingdom•Single point of accountability and the focal point in driving, managing & co-coordinating all service deliverables.• Support various international clients such as SingTel and Masergy• Service assurance escalation management both internally and externally.• Writing and development of Service Management documentation such as Service Plans and SIPS.• Identify strengths & weaknesses of client relationship with Colt.• Effectively manage a client & the internal virtual teams.Conduct monthly Service Reviews, arrange the meetings i.e. venue, attendees and agenda• Produce the documents for monthly Service Reviews, construct the format and the content based on the customer requirements. Ensure SLA breaches are highlighted and investigated
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Customer Support ExecutiveColt Technology Services May 2010 - Dec 2011London, United Kingdom• Single point of contact for 4 of Colt’s top 10 accounts such as Bloomberg, TNS and IPC. • Proactively managing the delivery of customers’ services from initial validation of orders tocompiling handover documents.• Collating and delivering status reports by way of email, conference calls and face-to-face meetings.• Building strong relationships with Colt’s customers both internally and externally.• Providing accurate updates and feedback on order rejections preventing customer escalations and CPD jeopardy.• Identifying issues and finding possible solutions, at all times enhancing the customer experience.
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Customer Care AgentColt Technology Services Sep 2009 - May 2010
Toni Devlin Skills
Toni Devlin Education Details
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Bishop Thomas Grant
Frequently Asked Questions about Toni Devlin
What company does Toni Devlin work for?
Toni Devlin works for Colt Technology Services
What is Toni Devlin's role at the current company?
Toni Devlin's current role is Customer Care Manager.
What is Toni Devlin's email address?
Toni Devlin's email address is to****@****el3.com
What schools did Toni Devlin attend?
Toni Devlin attended Bishop Thomas Grant.
What are some of Toni Devlin's interests?
Toni Devlin has interest in Children, Civil Rights And Social Action, Politics, Education, Human Rights, Animal Welfare, Health.
What skills is Toni Devlin known for?
Toni Devlin has skills like Itil V3 Foundations Certified, Telecommunications, Account Management, Customer Experience, Data Center, Management, Service Management, Voip, Crm, Wireless, Managed Services, Unified Communications.
Who are Toni Devlin's colleagues?
Toni Devlin's colleagues are Ankur Bhatla, Erwin Van Steenis, Mukta Kapoor, Jyoti Anand, Mudi Mallikarjuna, Duarte Semedo, Nishant Jindal.
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toni devlin
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