Carrying out a full range of complex Flood and Coastal Risk Management (FCRM) and incident management activities within an assigned area in order to deliver FCRM outcomes. I have been trained and started to train others in day to day duties such as: planning applications, project work, report writing, map editing, data manipulation, public engagement, liaising with public bodies and organisations, and customer service. The role has and continues to allow me to develop as a young professional within a well respected government organisation. I have recently taken charge of some projects from the EA's capital programme, allowing me to develop as a project manager. I am carrying out research, learning to write tenders and briefings, and liaising with internal staff, unitary authorities and the public.

My role is divided into two; the first is to manage and supervise 15 telephone canvassers whilst they phone various graduates to complete questionnaire documents. The canvassers must be kept motivated, trained and coached in order to meet set targets; it is my job to make sure the survey targets are met as they are instrumental in formulating where the university sits in the Guardian University league tables. Duties include:- Administrative research into graduate destinations- Deal with more detailed or complex inquiries and refer to Careers staff as required- Monitor timekeeping, work rate and response quality of the canvassing team and feedback to the careers co-ordinator- Provide quality control checks; Check completed questionnaires for accuracy, completeness and legibility, ensuring that key information (e.g., Job Titles and Job descriptions, and salaries) is recorded wherever possible. If there are issues then i must communicate with employees and staff in order to resolve them.- Deal personally with more complex coding and data validation queries.- Abide by University legal protocol; ensuring that student personal data, documentation and the workplace are kept secure during and on completion of canvassing sessions in accordance with UWE Data Protection requirements.The second part of my job is Careers placement coordinator; this involves navigating various pathways in order to organize, edit and complete different documents whilst liaising with employers and students.

Abiding by company customer service protocol, serving customers in an efficient and friendly manner. Handling of money, restocking, cleaning and other duties that require good team work and cohesion. This Fast paced, stressful working environment requires a cool head when faced with many customers, on occasion presenting themselves with some hostility. Duties include:• Fast and effective customer service skills,• Clear communication between colleagues and managers.• Abiding by company customer service protocol.• Replenishment of stock and general bar maintenance through team cohesion.• Versatility in the work place with various potential roles including bar staff, ticket office, floor staff and cloak room. • Working with station manager, whilst improving personal progress; The position has improved my customer relations skills, time management and team working with my co-workers.

This role require various customer service skills including communication with customers, as well as liaising with company managers. It was my responsibility to keep the station clean, stocked up and generally running in a correct, profitable manner whilst maintaining customer satisfaction; this was achieved by working cohesively with my colleagues.