Tony Leseure Email & Phone Number

Portland, Or, Us

San Francisco, California // Portland, Oregon

As the team lead, I oversee the U.S. Sales & Customer Support team and have been instrumental in creating and developing the Acaia Customer Support structure and training. Over the years, I've had the opportunity to utilize my love for visual design, contributing to trade show booth designs, producing and editing video content for both internal and external use, designing merch, and providing feedback for product design.

Broadway

Assisted in the training and development of new staff. Maintained coffee knowledge on current offerings and communicated product information to customers in an approachable manner. Attended weekly training sessions to continually advance education on coffee, tea, and espresso bar skills.Prepared and served coffee and tea beverages that adhere to the company's quality standards, ensuring that they consistently reflect the company's presentation requirements. Engaged customers about their drink preferences and tailored suggestions accordingly. Maintained accurate records and paperwork, including daily sales results, inventory, and cash drawer reconciliation. Led successfully in a high volume cafe and communicated clearly, honestly, and promptly.

Chicago, Illinois

Maintained a high level of product quality by adhering to all Allegro recipes and SCAA drink quality standards. Led monthly coffee cuppings.Mentored all of the Team’s new and existing Team MembersTrained new hires on team-specific duties and ensured they received all necessary training to set them up for success at Whole Foods Market. Provided ongoing resources and learning opportunities for Team Members to support their development. Implemented Team specific training. i.e., pour-over, full immersion brewing, espressoLead public coffee classes

Town And Country, Mo

Promoted to Coffee Specialist within six months of department start dateHelped to achieve and exceed margin and sales targets within the Specialty Coffee Department. Oversaw record sales during the 2011 & 2012 holiday seasons and went on to break record sales in April of 2013Maximize sales potential through effective and proper procedures for stocking product as well as work to maintain attractive department displays and supporting the regional vision.Sense of urgency around all task executionUnderstanding of company financials and marginsBuild eye-catching retail displays and actively demo productExecute regional directives and uphold all company standards: health, safety, organic, customer service, duty to communities and environment, and inventory.Created and updated Town and Country Whole Foods Market Twitter, Instagram, and Facebook pages; presently, there are over 8000 followersResponsible for the success of the Town and Country store in a high staked regional contest; this was accomplished by means of social media

Town And Country

Promoted to Supervisor within eight months of start date Used superior communication skills to successfully diffuse escalating misunderstandings between guests and team members Organized, managed, and actualized the Whole Foods holiday party for two storesSupervision and operation of Customer Service deskDepartment Safety TrainerVerification and execution of cashier countdown; enforcement of cashier accountability policies

Greater St. Louis Area

Created record label with a group of like-minded music enthusiasts Successfully released 10 Records within 3 years of operation Developed Social Media Presence through three social networking platforms for both label and multiple bands. Oversaw print and Online Marketing Organized, managed, and actualized two music showcases, in addition to organizing over thirty shows locally and nationally for bands featured on Collective Records Responsible for Collective Records’ website administration and editing

Led patients through application process for assistance programs, processed applications, and appeals Verified insurance benefits; assisted with prior authorizations and insurance appeals for requested medications Managed escalated patient and client issues