- Utilized Salesforce Data Import Wizard to efficiently upload, map, and manage large datasets, ensuring data integrity and accuracy across customer accounts, leads, and opportunities.-Designed and built comprehensive Salesforce reports and dashboards to provide actionable insights, enabling data-driven decision-making and improving overall business performance.-Developed and automated Salesforce Flows to streamline status updates, improving operational efficiency and reducing manual input across multiple departments.-Led demonstrations of new Salesforce features and customizations to cross-functional teams, facilitating user adoption and ensuring alignment with business objectives.-Created custom objects in Salesforce to meet unique business requirements and optimize data management.-Customized page layouts in Salesforce to enhance user experience and improve workflow efficiency.-Developed a custom Salesforce app tailored to client needs, streamlining business processes and improving overall productivity.-Designed and implemented email templates in Salesforce to improve client communication and engagement.-Utilized Jira for project management, tracking progress and coordinating tasks across teams to ensure timely delivery of Salesforce implementations.-Integrated DocuSign with Salesforce to automate document workflows, improving contract management and reducing turnaround times.

Assist customers through various channels including in-person, email, and phone, resulting in increased customer satisfaction and repeat business.Handle small project pricing and order processing efficiently, ensuring accuracy and timely delivery.Proactively track orders using CRM software, optimizing customer experience and operational efficiency.Expand customer base and grow counter sales and profits through effective communication and relationship-building.Perform general warehouse duties including stock organization, order fulfillment, and inventory management.

Organized special and emergency runs, ensuring timely delivery and customer satisfaction.Communicated effectively with drivers and sales personnel, coordinating logistics and resolving issues promptly.Maintained a clean work area, promoting safety and efficiency in daily operations.Demonstrated excellent interpersonal and communication skills, fostering positive relationships with team members and clients.Developed a working knowledge of transportation routes and areas, optimizing delivery routes for efficiency.

Deliver to customer job sites in a safe, professional and courteous mannerRecord and maintain daily inventory cycle counts; identify discrepancies and proactively resolving issuesProcess receiving and stocking of incoming materialPrepare customer orders for shipmentHave customer service experience Ability to operate warehouse equipmentMust be strongly independentAble to communicate with all levels of customers

Adhere to all safety policies and proceduresProvide “world class” customer serviceMaintain inventory controlEnsure shipping accuracyTransport and deliver all orders on timeDocument creation and accuracy