Tonya Thomas Email & Phone Number

Manage customer escalations. Develop, publish, and maintain user guides, online training platforms, policies and procedures for client onboarding. Report to Leadership weekly metrics, SLAs, and project management milestones. Enter issues/bugs into JIRA for the development team’s review. Plan and develop project plans; monitor the project process and set.

Training customers on electronic healthcare software. Monitored processes and recommended methods for improvement. Act as primary liaison between multiple departments, including design, development, sales, customer success and support. Managing support escalations and partnering with sales and customer success on expansion opportunities. Provide education.

Boise, Idaho Area

Train clinicians, business office managers, and other professional staff on clinical and billing software. Developed detailed project plans to monitor and track progress for billing and compliance purposes. Created documents and presentations for distribution to clients, outlining planned implementation measures. Develop and maintain product, procedural.

San Gabriel, California, United States

Entered payments and charges for services rendered and performed daily payment and charge resolution. Exhibited proactive customer service skills by resolving patient concerns regarding billing and collections. Performed pre-registration and registration processes, verified insurance coverage, and obtained authorizations and notifications. Explained.