Tony Brooks Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Extract customer data and calculate Price Variations, Tariff Changes, Prepare outputs and update billing system with pricing where required, Provide SME support for projects, Updating the billing system with Network Costs, Assist with inputs used for setting of Rate Cards and Support of other areas of the business.

Melbourne, Australia

Provide support, training and direction to the Billing Analysts, Updating documentation, Testing and participating in change control activities.

Melbourne, Australia

Ensure smooth billing and invoicing by correcting exceptions, updating priceplans and issuing final bills.

Prepare manual Consolidated Invoices in Excel for Printer/Copier usage, leases and consumables using data from multiple sources using Vlookups, Pivot Tables and Macros.

Prepare and manage end to end invoicing for large gas sites with interval meters as well as performing UAT and being a business contact for system changes and assisting with other functions of the Invoice Management team such as completing monthly reports, performing system quality checks, assisting with Meter Data Exceptions and providing input for any operational process improvement or team development.

Anz Transactive Project

Interpret requirements of System changes for the purposes of UAT to develop test conditions and test scripts and to execute test scripts and raise defects as needed.

The Billing Channel Analyst was responsible for the day to day running, development and future direction and to act as a subject matter expert for the Payments & Cash Management Billing Engine – Advantage Fee

Anz Transactive Project

The purpose of the BA/SME role was to perform all BA functions for the initial release of Advantage Fee including to collect, analyse and document business and system requirements, use cases, process maps, to provide input to system change documentation and procedures, and to assist with training of users and then to provide Billing Subject Matter Expertise in all Billing platform related activities in all aspects relating to the project and development of Advantage Fee

The CMTS (Cash Management & Transaction Services) product billing team was responsible for providing the billing services for approx 16,000 customers for a wide variety of Transaction Banking Products collecting between $5m and $6m per month. This role required setting up customers and billing patterns and to process billing both via the automated system and manually for some products via Access Databases and Excel Macros as well as to Manage and reprocess dishonoured fees.

The CMTS customer registration team was responsible for maintaining customer registration for approx 16,000 customers utilising ANZ’s Tandem system and other systems and liaising with companies such BPAY, APCA and Bureaus. The role was to perform billing functions as per Product Billing role and to Setup, Maintain and Verify customer’s banking products in ANZ and Non-ANZ systems

The CTSC (Customer Transaction Service Centre) team was responsible for providing the customer service support services for all account enquiries for ANZ Institutional Bank customers. The Customer Relations Business team performed the Call Centre and Customer Resolution functions of the CTSC. In this role I was primarily responsible for the after-call investigations and providing the answers for the customers but I was also required to answer the phones when required

Corporate Services SupervisorCorporate Services Computer ClerkStore Credit Control Clerk