• Managed customer portfolios focusing on maximizing Annual Recurring Revenue (ARR) and customer lifetime value.• Increased customer retention by implementing tailored success plans and proactive engagement strategies.• Conducted regular business reviews with clients, analysing usage data and aligning product features with customer goals to enhance satisfaction and retention.• Collaborated with sales and product teams to identify and address customer pain points, leading to reduced… Show more • Managed customer portfolios focusing on maximizing Annual Recurring Revenue (ARR) and customer lifetime value.• Increased customer retention by implementing tailored success plans and proactive engagement strategies.• Conducted regular business reviews with clients, analysing usage data and aligning product features with customer goals to enhance satisfaction and retention.• Collaborated with sales and product teams to identify and address customer pain points, leading to reduced churn and higher renewal rates.• Led onboarding and training sessions to ensure customers fully adopted Lakeside Software’s products, leading to increased usage and ROI.• Monitored customer health scores and used predictive analytics to anticipate and address issues before they led to churn.• Provided technical support and troubleshooting, ensuring timely resolution of issues and maintaining high customer satisfaction levels. Show less