Tony Miller Email & Phone Number

Over $200,000,000.00 in sales As a Senior Strategic Account Manager I develop and communicate vision and expectation levels to unit members. My strategy is reliant upon the strategic direction of corporate vision and company goals. I am tasked to empower, select, coach and retain qualified staff that contributes to unit and company goals. On a group scale, I integrate different team functions and ensure the highest quality performance through feedback and training and development. Coordinating with other managers and directors, I report and integrate policies and objectives.• Achieves assigned BU goal• Communicates effectively with Rave personnel and executive management.• Establish and maintain a product line that supports the Business Unit (BU) o Identify and communicate potential opportunities for future products and services • Develop and implement strategic and tactical business plan that will create year after year growth of the BU o Establish objectives for members of my BU to improve productivity, increased revenues and to maximize profitability. o Identify areas that require employee training and development. Mentor constantly. o Identify prospects for new or replacement business and probe customers to determine their business needs. o Monitor sales opportunities to mitigate potential risks and / or to enhance positioning. o Understand customer expectations and how they are met, or missed, by our competition.• Work with Rave’s Marketing Department to position Rave products and solutions, including content creation, attending events, and other product positioning initiatives.• Track and report sale activities. o Current opportunities and future sales forecasts o Lost sales and reasons o Share ideas/thoughts on what the company can do to better support our efforts.• Meet and exceed company sales and margin expectations o Set team expectations performance goals accordingly

Over $65,000,000.00 in sales I am responsible for identifying and closing opportunities for Rave within specific vertical Markets. My primary focus is on military and OEM sales. In addition to interfacing with customers, I coordinate sales efforts with various people within different departments to insure that our customers receive the products and services they purchased the way they purchased them on time.On a daily basis, I interact with customers and prospects, develop proposals and presentations in order to meet customer goals. This focus on what's most important to the customer allows me to achieve company goals, revenue goals as well as strategic goals.Specialties: -Grow sales on a profitable and sustainable basis-Adjust core competencies to successfully reach market segments-Position products specific to each market and promote relevant products and services-Identifying new customer opportunities through email and cold calls and executing to meet them-Clear communicator of what we sell that sets us apart from the competition; value propositions-Build brand equity and customer loyalty-Identify new markets for branded products-Grow database-Account Management-Customer Service-Consulting-Educate customers on the features of our products and services and the benefits of using them-Preparing proposals-Customer-centric committed to enhancing the customers current and future experience-Contacting customers and prospects on a regular basis-Helping team members to formulate Marketing Plan, Product Development, Product Offerings, Roles/interfaces, Web Site Content, Proposal Writing, Growth Strategies, Research, Tracking Methodology-Continuous education and training-Use the tools and team members that are available to me-Made2Manage-Sage Software Sage SalesLogix

SUMMARYAnswer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIESAnswer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. ADDITIONAL RESPONSIBILITIES Provide on-the-job training for new employees. Generate customer thank you letters.

Oversaw activities related to the shipping of product(s). Ensured order accuracy and improved production standards. Oversaw stock placement, warehouse space utilization, and changes that effected shipping time. Investigates and responds to customer complaints.

Associates, Associate Of General Studies, Aas General Business, Aas Marketing

Education record