Tony Skiver Email & Phone Number

Tampa, Fl, Us

Atlanta, Georgia, Us

NEC and Avaya to Cisco Voice and Network Migration for a Large Hospital:• Led the design and implementation of network and voice solutions across multiple hospitals, ensuring alignment with business needs and resources.• Evaluated existing Cisco, Avaya, and NEC technologies to align with business needs with the new Cisco solution.• Led and mentored a team of network and voice engineers during all phases of the project. • Conducted discovery sessions on existing network providing a best practice and standards-based approach for the new voice network design.• Transformed and uploaded the existing data for migration using Python, VBA, and Cisco APIs.• Delegated tasks to a team of network and voice engineers ensuring project deadlines were met and exceeded. • Automated Cisco router and Cisco Voice Gateway upgrade process using Python.• Automated repetitive analysis of Excel spreadsheet data using Python and VBA.• Uploaded data after transforming into Cisco network and voice using APIs, Python, and Ansible.Implement and Manage Voice and Network Infrastructure:• Implemented and managed Cisco routers, Cisco switches, Cisco CUBE, Oracle eSBC, CUCM, CUC, UCCX, and Webex Calling and Contact Center solutions across enterprise infrastructure.• Migrated multiple UCCX workflows to WebEx Contact Center.• Implemented Zoom PoC enhancing unified communication capabilities.• Integrated existing Oracle SBCs into voice network and CUCM.Multi-Cluster Voice Consolidation:• Coordinated multi-cluster upgrades and consolidations, ensuring system stability and performance.• Replaced legacy and Analog endpoints with various Cisco IP endpoints.• Worked on various voice and network upgrades and consolidation projects to improve system scalability and reliability.• Provided end-user training and support for new dial-plan and IP Phone changes.• Documented design of system and additional sites.

Byron Center, Mi, Us

PRI to SIP Migration for a Large Bank:• Proactively analyzed the existing CUCM and PRIs to determine critical dependencies and potential challenges in migration.• Created a comprehensive migration design detailing procedures, timeline, and resource allocations, ensuring minimal disruption to normal operations.• Methodically configured and implemented SIP trunks, integrating them with current PRIs, working with various providers and migrated users and DIDs in a phased migration.Cisco UCCX Script Remediation:• Conducted a deep dive into existing UCCX scripts to pinpoint inefficiencies and errors affecting service quality and business units.• Redesigned scripts using best practices, employing advanced programming techniques to help with call handling and minimize customer wait times.Atlas, Valcom, and InformaCast Fusion Deployment for a Large School District:• Evaluated the current network to discover gaps and opportunities for improvement.• Designed a holistic deployment strategy that integrated Cisco network, Cisco Voice, Atlas IP Speakers, Valcom IP Speakers, and InformaCast Fusion technologies to enhance legacy systems.• Conducted exhaustive testing to confirm system reliability under various operational scenarios, including emergency simulations.Design, Implement, and Troubleshoot Routing and Switching Issues• Analyzed current network environment and gathered requirements to develop a redundant and scalable network and voice infrastructure using HSRP and IP scheme design.• Implemented designed network and voice infrastructure using load-balancing and redundancy protocols such as HSRP, VRRP, GLBP and protocols for voice such as SIP, MGCP, and H.323.• Established regular maintenance schedules using Python and Ansible, providing automation on health checks minimizing human error.• Documentation & Troubleshooting Best Practices: Produce detailed network diagrams and troubleshooting manuals to aid in quick resolution of network issues.

Maidenhead, Berkshire, Gb

CME to CUCM Migration for a Large Law Firm:• Assessed the existing CME environment and gathered detailed requirements from different stakeholders to ensure the new system meets all existing functional needs.• Developed a design to implement a phased transition to the new dial-plan and Cisco CUCM/CUBEs to allow for gradual adjustment and troubleshooting prior to the migration.Expressway Design and Implementation for a Large Hospital:• Performed discovery and documented specific remote access needs and security concerns of the insurance company to tailor the Expressway solution effectively.• Designed and implemented Cisco Expressway into existing voice environment ensuring secure remote connectivity.Avaya and NEC Migration to Cisco for a Large Hospital with On-Site and Off-Site Clinics:• Evaluated existing Avaya and NEC systems to understand the specific needs and challenges of the hospital’s communication infrastructure.• Created a detailed migration plan that includes timelines, resource allocation, and risk management strategies to ensure a smooth transition.• Configured and deployed Cisco CUCM to replace outdated Avaya and NEC systems, ensuring best practices and standards are met.• Performed extensive testing to ensure the new system meets all clinical communication requirements and integrates seamlessly with healthcare applications.Expressway & MRA Implementation for a Healthcare Provider:• Deployed Cisco Expressway and MRA for telehealth services.• Provided post-implementation support and training.• Network Refresh and Hardware/Software Upgrades:• Led a comprehensive network refresh.• Managed the upgrade of Cisco IOS software on all network devices.CUBE Deployment for SIP Trunking:• Designed and implemented Cisco Unified Border Element (CUBE) for SIP trunk integration.• Optimized CUBE configuration for redundancy and failover.Network and Collaboration Remediation:• Conducted an audit of existing systems and executed a remediation plan.

Vernon Hills, Il, Us

• Acted as a liaison between management and support teams, ensuring clear communication and alignment on network, voice, automation, and wireless initiatives and projects.• Utilized Python, Ansible, and APIs to perform discovery and implement solutions for various clients.Avaya and NEC Migration to Cisco for a Large Hospital with On-Site and Off-Site Clinics:• Evaluated existing Avaya and NEC systems to understand the specific needs and challenges of the hospital’s communication infrastructure.• Provided expert consulting for major network and voice initiatives and implemented current network standards and best practices.• Updated system documentation and provided training sessions for IT staff to manage the upgraded or new UC infrastructure effectively.Enterprise network and voice Remediation for a Large Automotive Company• Infrastructure Audit: Conduct a comprehensive audit of the existing voice and network infrastructure to identify critical issues and performance bottlenecks.• Remediation Planning: Develop a clear and actionable remediation plan that addresses the identified issues, prioritizes high-impact fixes, and outlines preventive measures.• Provided strategic direction and frameworks to meet evolving business needs.Enterprise Network Refresh and Upgrade:• Led an enterprise-wide network refresh, upgrading legacy hardware to modern Cisco devices.• Performed multiple Cisco IOS and IOS-XE upgrades.Cisco Expressway & MRA Deployment:• Implemented Cisco Expressway and MRA solutions.• Designed a high-availability architecture for Expressway.CUBE Deployment and SIP Trunk Integration:• Deployed Cisco CUBE across multiple environments.• Configured CUBE for advanced features.UC Infrastructure Upgrades:• Managed a major upgrade of Cisco Unified Communications systems.• Led the migration from legacy PBX systems to Cisco UC.

Vernon Hills, Il, Us

• Provided detailed and effective communication to internal and external customers.• Shadow projects with technical leadership to further build upon soft skills, consulting techniques and technical skills.• Learn skills that are in high demand while maintaining billable hours.• Apply skills to shadowing and reverse shadowing opportunities and debrief with technical leadership on lessons learned.

• Manage and maintain servers, including Exchange Servers, and Domain Controllers.• Maintain and optimize systems operations.• Deploy workstations, laptops, and servers.• Upgrade and refurbish existing PC's, laptops, and servers.• Remotely managed servers.• Troubleshoot remote access, handheld devices, barcode printers, laser printers, VPN, servers, workstation, and applications.• Created simple batch and VB scripts to automate processes.• Install, manage, and test new applications.• Assist end users and follow up with users to ensure satisfaction and problem resolution.

London, Gb

• Diagnosed and troubleshoot mechanical, hardware, software, systems and wireless communications failures.• Transported, installed, repaired, and maintained equipment on site in an efficient manner at customer locations.• Performed troubleshooting to restore malfunctioning equipment to working order in the field and via phone, including system hardware, PC’s, networking/wireless communication devices, coaxial and ethernet cabling.• Completed forms for reporting activities, equipment problems, recommendations for improvements to procedures.• Minimized customer downtime by prioritizing service calls.• Resolved and maintained service requests in an efficient and timely manner.• Determined most cost effective repair/resolution to minimize customer downtime.• Provided technical support to customers on operational and maintenance aspects of system and communications equipment.

Bachelor'S Degree, Computer Science

A+ Net+, Computer Science