Tony Webb Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Currently working on the delivery of the new NHS Jobs service as well as supporting other NHS organisations to implement additional ESR functionality.I have recently supported the fight against Covid-19, working with a local Trust to set up mass vaccination centres across the north east and Cumbria. Focusing on digital solutions I seek out opportunities to make life easier for my colleagues and our service users - as well as improving data quality and availability. https://www.nhsbsa.nhs.uk/about-nhs-jobs/new-nhs-jobs-service/nhsbsa-optimisation-team

Newcastle Upon Tyne, England, United Kingdom

NHS Business Services Authority is the first organisation I've worked for which has a Shadow Board offering. This is a 2-year programme aimed at employees with the potential and aspiration to become a Director. Our Shadow Board is chaired by the NHS Business Services Authority Chair, and our CEO also attends all meetings. Being a part of the Shadow Board gave me an invaluable insight into what it means to be a member of an Executive Board, whilst at the same time representing the LGBT+ community within the organisation. I'd not seen someone who represented me at a senior level until I started working here and taking up that position was exciting and challenging. As part of my Shadow Board responsibilities:* I reviewed and prepared comments and challenges on Board Papers prior to the Executive Board meeting which I also attended. This insight prepared me to eventually produce and deliver my own papers to the Board, and to engage in the relevant discussions at a more senior level.* I contributed to the development of the organisation's Corporate Strategy alongside the Executive Board and Leadership Team. * I worked on my presentation skills and attended training to support my development in that area.* I co-chaired the LGBTQ+ Network and was able to use my experience to further develop other co-chairs and really get to grips with issues affecting the colleagues I represented.Through a combination of the above, I raised my profile across the organisation and developed a new confidence and belief in my abilities. I hope to be able to share more of my learning and successes with my team, and hopefully beyond by working with smaller organisations or charities to provide support where it may be needed to help them grow.

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

I work in a small, relatively new team managing and supporting organisational change by creating Standard Operating Procedures (SOPs) and process maps across the service menu in the busy HR Shared Services department:Working with both internal teams and external clients to provide the best possible levels of customer service and help drive future growth. This includes working with various stakeholders which includes the building and maintenance of relationships at all levels. Developing and maintaining a database for the Business Improvement Team to use to log, record progress on, report on and allocate work. Assisting with the on-boarding process for new clients. I have been the lead on HR projects such as the introduction of Establishment Control across the organisation in ESR (Electronic Staff Records), the creation of a new contracts log to supplement the e-Recruitment system and have been the HR contact for the introduction of a Document Management System in HR Shared Services. I am passionate about continuous improvement and am always looking for new ways of working.Experience in various methodologies including PRINCE 2 (currently self funding to Practitioner level), Agile, LEAN (qualified level 2). Also experienced in coaching and mentoring.

Newcastle Upon Tyne, United Kingdom

Supporting various systems used in the HR Shared Services department. This included:Managing access to various departmental computer systems in a timely manner and following departmental guidelines and IG procedures. Maintaining records of property given to staff, including the provision of fuel cards for business travel.Booking travel via car and train, including hotels and ensuring staff have the appropriate documents such as copies of insurance documents, car hire agreements, train tickets prior to travel.Reporting systems issues as appropriate and issuing communications to operational teams, managers, clients and internal teams. Providing ad hoc support on systems issues - diagnosing and resolving issues via telephone, email and in person.

Newcastle Upon Tyne, United Kingdom

Working on the Contact Team, I was responsible for dealing with incoming communications and queries from customers primarily via email and web chat. Pooling all of my knowledge gained from the telephone helpline, I offered support to customers in written form in addition to offering telephone based and remote support where appropriate. I also helped with answering technical queries received on the Sage social media sites including Twitter and Facebook. I developed a process to deal with mail returned from customers for various reasons which involved liaising with various departments and making new contacts in other business areas. In developing this process, I created materials for other members of staff to use to ensure consistency and adherence to the Data Protection Act. Training other staff members and liaising with managers to involve their teams when there is a bulk of mail received was my responsibility. I fully supported:Sage Instant Accounts (and Instant Accounts Plus)Sage 50 Accounts (all variants)Sage Drive and the associated business apps for iPhone/iPad and Android devicesSage 50 CIS (Construction Industry Scheme add-on)Small business applications such as Sage Start-Up and Sage Planning for BusinessIn addition to this, I provided coaching and feedback to other members of my team to help improve our overall performance and customer experience.As part of the Corporate and Social Responsibility function at Sage, I have donated time to local causes most recently in transforming a garden for a local primary school. I found this to be a very rewarding and positive experience which gave me the opportunity to step outside my usual role and do something completely different. I look forward to doing more of the same in future schemes.

KS2/3 Mathematics, English and Science SAT tests administration:Approving and recruiting examination markers Organising and overseeing training, production of the test materials and guidance for markers including mark schemesConfidentiality issuesArranging collection and delivery of test scripts to and from schools/markersArranging for review panels after first wave of marking, and recruitment of further support as requiredCollection and recording of resultsSupervision of temporary staffMaintaining close relationship with lead markers

Level 2 Lean Organisation Techniques

Ba(Hons), Music, 2:1 (Hons)

Activities and Societies: University Symphony Orchestra, Chamber Orchestra, String Orchestra, Music Society,

Education record

'A' Level Music - Grade B

Education record

10 GCSE's at grades A*-D, including Mathematics, Dual Award Science and English at grade C or above. 'A' Level German, Grade B