Jennifer H. Email & Phone Number

Workforce multiplier. Tedium buster. Confusion detangler. This is how I see myself. More specifically, my background in creative disciplines gives me an edge in software development, where no technology can work better than the humans trying interface with it.It's a delight talking to creative people, and I deeply understand the way that seemingly small challenges or frictions can pull them out of the creative flow and drastically impact productivity. My greatest joy comes from smoothing out those hitches and seeing my teammates' full potential unleashed.With strong communication skills and an analytical, deliberate approach, I bridge the gap between people and technology. I dig down to the root of concerns and squash them at their source so that everyone can spend more time doing what they're good at instead of fighting their tools.In short, I empower people using technology.

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  Senior Software Engineer

  Arenanet Llc

  Apr 2020 - Present - Bellevue, Washington, United States

  Responsibilities:Design, implement, and maintain features within the proprietary content authoring software for Guild Wars 2 using C#, C++, and Python. Identify, prioritize, and resolve productivity concerns of developers within the rapid release cycle of the live Guild Wars 2 service.Notable Achievements:* Identified and corrected long-standing data corruption bugs in the proprietary streams merging system, which is critical to the rapid-release, parallel-development cycle of Guild Wars 2.* Designed and implemented a tool to seamlessly move segments of historical user work between different locations within that same streams system.* Architected and led the development of a build management tool used across the studio.* Solved a voice actor script-ordering issue which was costing the company $10,000 per voiceover recording trip.* Significantly reduced support costs from human error by designing and implementing targeted wizards to improve user confidence in critical but delicate tasks.Projects:* Guild Wars 2