Jonathan Torres Email & Phone Number

Austin, TX, US

Austin, TX, US

- Manage and deliver enterprise implementation projects with our largest and most strategic customers- Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline- Deliver business analysis and solutions engineering – work closely with our customer champions to understand in detail the use cases.

Westlake, OH, US

- Delivered enterprise content management solutions to a domestic and international customer base.- Assisted with hands-on testing efforts in customer environments (basic application validation to extensive integration testing with other applications.- Developed and maintained documentation on solutions for internal and external purposes.- Educated.

Overland Park, Kansas, US

- Collaborated with sales to customize RFPs for prospective clients.- Communicated implementation lifecycle to client team members and set phase expectations.- Planned, coordinated, and delivered structured configuration knowledge efficiently to client onsite or remotely, utilizing Skype for Business.- Acted as subject matter expert for internal staff and.

UK, Europe, North America And India, GB

• Travel to client sites to install Sunquest software products
• Conduct implementations (including ICD-10, LOINC, and Meaningful Use)
• Train the client on the software product
• Provide recommendations to the client for integration of the Sunquest products into the client's workflow and processes
• Troubleshoot and investigate software and hardware problems within Sunquest GUI and SmarTerm databases.

Mission, KS, US

• Train pharmacy staff, assist with setup and testing of installed equipment and support pharmacy during go-live. Act as liaison between ScriptPro and the customer to facilitate changes to the system and/or process.
• Observe pharmacy workflow and provide suggestions for improvement.
• Work in a fast-paced environment; becoming a “system expert” for ScriptPro and an efficiency expert for how pharmacies operate.

Windsor, Connecticut, US

• Analyzed customer requirements and their impact on current benefit design, pricing, and claims processing.
• Led, established, and maintained positive, productive, working relationships with both internal associates and/or external customers.
• Ran table reports in Excel and used the generated results as part of the analysis of the overall claim as well as to reach a structured solution for claims processing.
• Built and implemented new benefit plans and coverage codes in Argus GUI and 3270 database for a variety of clients as well as verified, peer reviewed, and tested the claims before they were entered into production.

Windsor, Connecticut, US

• Evaluated, verified, and accurately processed service requests while maintaining SEC compliance guidelines for shareholders, brokers, institutions and third party entities.
• Worked with clients and broker dealers to resolve fund issues from ensuring proper entry into financial data systems to reconciling dividends and stock splits for the investor.
• Administered mutual funds for REIT clients for a variety of investors’ IRAs.
• Verified and tested processed items in TA2000 and 3270 ensuring account compliance as part of daily quality control.

Bachelor Of Science In Business, Business Administration - International Business Concentration

Bachelor Of Arts, Modern Languages - Spanish Language And Culture

International Studies