Jonathan Torres Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

- Manage and deliver enterprise implementation projects with our largest and most strategic customers- Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline- Deliver business analysis and solutions engineering – work closely with our customer champions to understand in detail the use cases and business processes, and define and implement the solutions in Clarizen- Prepare technical objectives – identify and describe key goals and provide the work processes to achieve these goals- Engage with customers and other parties to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements- Provide remote and onsite consulting and system trainingServe as the software expert and product specialist, aiming to solve customer business challenges- Engage closely with and provide feedback to Product Management and Engineering regarding customers’ unmet product needs

Westlake, Oh, Us

- Delivered enterprise content management solutions to a domestic and international customer base.- Assisted with hands-on testing efforts in customer environments (basic application validation to extensive integration testing with other applications.- Developed and maintained documentation on solutions for internal and external purposes.- Educated customer administrators and super users to equip them with the skills to make Hyland products and solutions their own.- Continuously communicated best practices on all enterprise solutions to all members of the Professional Services team as well as other departments in the organization.- Delivered quality presentations (written and oral) to a variety of audiences.- Maintained a clear understanding of the Hyland product suite.

Overland Park, Kansas, Us

- Collaborated with sales to customize RFPs for prospective clients.- Communicated implementation lifecycle to client team members and set phase expectations.- Planned, coordinated, and delivered structured configuration knowledge efficiently to client onsite or remotely, utilizing Skype for Business.- Acted as subject matter expert for internal staff and external customers.- Project managed implementation from post-sale through go-live and transition to account management.- Documented issues and resolutions for future reference within Salesforce CRM.- Created/modified Crystal Reports to develop strategic reporting within Ad Astra applications.

Uk, Europe, North America And India, Gb

• Travel to client sites to install Sunquest software products • Conduct implementations (including ICD-10, LOINC, and Meaningful Use)• Train the client on the software product • Provide recommendations to the client for integration of the Sunquest products into the client's workflow and processes • Troubleshoot and investigate software and hardware problems within Sunquest GUI and SmarTerm databases.

Mission, Ks, Us

• Train pharmacy staff, assist with setup and testing of installed equipment and support pharmacy during go-live. Act as liaison between ScriptPro and the customer to facilitate changes to the system and/or process.• Observe pharmacy workflow and provide suggestions for improvement.• Work in a fast-paced environment; becoming a “system expert” for ScriptPro and an efficiency expert for how pharmacies operate.

Windsor, Connecticut, Us

• Analyzed customer requirements and their impact on current benefit design, pricing, and claims processing.• Led, established, and maintained positive, productive, working relationships with both internal associates and/or external customers. • Ran table reports in Excel and used the generated results as part of the analysis of the overall claim as well as to reach a structured solution for claims processing.• Built and implemented new benefit plans and coverage codes in Argus GUI and 3270 database for a variety of clients as well as verified, peer reviewed, and tested the claims before they were entered into production.

Windsor, Connecticut, Us

• Evaluated, verified, and accurately processed service requests while maintaining SEC compliance guidelines for shareholders, brokers, institutions and third party entities. • Worked with clients and broker dealers to resolve fund issues from ensuring proper entry into financial data systems to reconciling dividends and stock splits for the investor.• Administered mutual funds for REIT clients for a variety of investors’ IRAs. • Verified and tested processed items in TA2000 and 3270 ensuring account compliance as part of daily quality control.

Bachelor Of Science In Business, Business Administration - International Business Concentration

Bachelor Of Arts, Modern Languages - Spanish Language And Culture

International Studies