Alec Torres Email & Phone Number

Houston, Texas, United States

• Initial remote triage and troubleshooting support of multiple client systems and third party applications• Onsite projects and client support• Support of Microsoft Office 365, Azure, Citrix, Meraki, VPN, VoIP, Ring Central and various additional systems• Documentation of client systems and vendor applications• Coordinated support with third-party vendors in client environment• Consistently positive client feedback

Chicago, Illinois, United States

• Troubleshot Mac OS, Windows OS, Citrix and iPhone• Manage, create and disable users in Active Directory, Exchange, Ring Central, security & distribution groups, and assigned applications• Other software includes Manage Engine Service Desk Plus, Citrix Director, Sophos Web Security, Mimecast Email Security, Lansweeper Asset Management• Remote troubleshooting via phone, Team Viewer and Microsoft Teams• Set-up/breakdown of desk equipment•Worked with end users to remediate mapped drive, network printer, and application issues• Average 200+ completed service request and incident tickets per month

Greater Chicago Area

Residential cable service installation and repair in Chicago and South Suburbs.• television, internet, telephonic.• PAL employee trainer• Multiple dwelling unit repair and replace project.• Projects include remote technical support of residential services.* Recognized repeatedly for outstanding rework metrics.

Chicago, Il

• Operated heavy machinery and ensured safety of staff, guests and aircraft-Coordinated the deicing of aircraft to ensure safe, on time departures in difficult weather-Managed the logistics of aircraft relocation• Managed contractors responsible for aircraft de-icing, cargo, refueling, aircraft relocation• Utilized online tracking systems to manage operational needs-SABRE, WorldTracer, ATPCO, air communications, flight tracking systems and more• Executed communication between ground and air operations to assist in directing air traffic and ensure the mechanical operation of the aircraft• Helped hundreds of guests daily navigate the stresses of travel with friendliness and accuracy• Directed guests while verifying and processing hundreds of travel documents daily• Managed baggage service office to track and reconnect guests to delayed property and luggage

Greater Chicago Area

• Consistently delivered a high volume of quality product with efficiency• Customer Service; High volume dealt with speed, efficiency and friendliness• Sales; helping customers to stay informed and find what they need• Team Building; ensuring new employees are adept and confident in their work• Communication; keeping calm and acting with precision under stress

Greater Chicago Area

Talent

Whittier, Ca

• Customer Service; high volume dealt with speed, efficiency and friendliness.• Communication; keeping calm and acting with precision under stress.• Task Management; cleaning and organizing of front and back of house.

Whittier, Ca

• Staff; sold tickets, aided patrons, cleaned theater.• Crew: set construction, lighting/rigging/sound management and maintenance.

Whittier, Ca

• Staff; sold tickets, aided patrons, cleaned theater.• Crew: set construction, lighting/rigging/sound management and maintenance.

Bachelor'S Degree, Theatre/Theater

Activities and Societies: Improv Club

Conservatory

Associate'S Degree, Theatre/Theater

Education record