Torsten Knabe Email & Phone Number

Washington DC-Baltimore Area

- Ran client database imports by evaluating CRM export TSV data and cleaning it with regex and SQL.- Supported client database requests by writing SQL statements and running python and bash scripts on client accounts including new client reports on form submission data.

Washington D.C. Metro Area

- Launched 43 websites ranging from building the entire site from scratch to taking a pre-built homepage and making it into an entire site while inserting that into a custom CMS built in asp.net and importing SQL data.- Wrote a lightweight starter template for landing pages in HTML, CSS, JS, and asp.net to speed up landing page projects which were.

Washington, District Of Columbia, United States

- Onboarded 34 new CRM clients and launched 39 websites which entailed training staffs of 18 on CRM, Newsletters, and Web modules and managing their data import on a months long schedule while liaising between designers, developers, and the clients.- Created a documentation system in Atlassian Confluence for the entire company and wrote the content map and.

Washington, District Of Columbia

- Responded to 3450 chats and tickets supporting over 100 clients on an integrated CRM and web CMS system.- Trained and given access to the web servers to complete simple web tickets like putting files on a web server.- Troubleshot and rewrote HTML emails for fidelity between email service provider (ESP) clients using Litmus.

Baltimore, Maryland Area

• Created a constituent response system using Google Sheets that captured the 2,238 responses received tagged by legislative issue and wrote targeted response letters
• Reviewed and developed budget language to obtain reports on agency progress to increase operational efficiency
• Named first place, heaviest hitter office in Baltimore city by City Paper™ for a 50% sponsored bill passage rate
• Collected and distributed 16 written testimonies and arranged for 6 oral testifiers including from the ACLU, MD Nurses Association, and the NAACP for a committee hearing on legislation HB 27 to ban restraints on.
• Crafted amendments to HB 27 including input and compromises from the Department of Public Safety and Correctional Services, Department of Juvenile Services, AFSCME, Maryland Hospital Association, Maryland Correctional.
• Facilitated a supplemental budget request allocated $200,000 for successful legislation establishing an unaccompanied homeless youth count demonstration project in six jurisdictions modeled after the federal Youth.

Baltimore, Maryland Area

• Investigated the Maryland State Department of Education’s use of American Recovery and Reinvestment Act funds for Title I and grant management processes after the Maryland: Use of Funds and Data Quality for Selected.
• Managed the Delegate’s executive schedule coordinating meetings, speaking engagements, and travel arrangements
• Integrated district-wide community calendar with Twitter through If This Than That (IFTTT) an API linking web app

Baltimore, Maryland Area

• Formed a 10 week field plan for the 2014 primary election using Voter Activation Network (VAN) software and precinct-level election data for voter canvassing and sent 5,000 plus pieces of direct mail; won with 10,563.
• Collaboratively orchestrated fundraising events and coordinated volunteer calls to invitees using NGP software; campaign raised over $75,000 from 665 contributions and 453 donors from August 2013 to January 2015
• Managed 50+ election day workers and volunteers at 21 high volume precincts
• Crafted an email program utilizing A/B split tests and targeted by supporters and prospects
• Streamlined existing content for the website using Wordpress and updated the main page and menubar for fundraising blackout periods

Washington, DC

• Catalogued hundreds of constituent requests using Fireside21 for a newly created mail system in the office including requesting and importing constituent data using Excel from the Centers for Medicare and Medicaid.
• Compiled press clips of Florida and national daily news for the office several mornings a week by 7:30am
• Wrote memos on congressional briefings including on gun violence prevention, immigration, and cybersecurity

Austin, Texas Area

• Launched the Equality Texas Health Project a rating of Texas hospitals on their policies for LGBT people including the Department of Health and Human Services (HHS), the Centers for Medicare and Medicaid Services, and.
• Researched federal and state health policy from the federal register, HHS regulations, and Texas health code to create a comprehensive policy questionnaire for hospital networks and Federally Qualified Health Centers
• Developed the Equality Texas Health Survey to quantify the quality of healthcare in Texas for LGBT patients using SurveyMonkey with a specific outreach to the transgender community
• Represented the interests of Equality Texas at a meeting with the Region VI HHS director and relevant Dallas area stakeholders on the Texas implementation of the Affordable Care Act regarding HIV/AIDS and LGBT policies

Washington D.C. Metro Area

• Wrote memos synthesizing congressional hearings and briefings including agency oversight for the Department of the Interior, Department of Housing and Urban Development, and the Bureau of Indian Affairs
• Conducted background research on legislation and policy memos including on Jewish affairs, commemorative resolutions, and Department of Agriculture rules using lis.gov and Congressional Research Service training
• Processed hundreds of pieces of constituent mail using Intranet Quorum for a large state mail system and spoke with hundreds of constituents on the phone an average of 6 hours a week
• Selected competitively and funded by the Gay & Lesbian Victory Institute
• Wrote a campaign plan and budget as part of the Victory Fund Candidate and Campaign Training in Tampa, FL; selected as the winning group presentation at the conclusion of the training
• Attended biweekly professional and political development seminars including presentations by the Center for American Progress, and the Lawyers Committee for Civil Rights

Austin, Texas Area

• Innovated with a small group of four employees in a start-up environment just after 501(c)(3) nonprofit status was received to launch the pilot program of featured artists and expand our donor network online
• Critiqued website design and function throughout its public launch process including changing icon colors based on research to maximize click through rates and increase donation traffic
• Produced print fliers, handouts, and web graphics with Adobe Photoshop, Illustrator, and InDesign for artist events and recruitment
• Designed the template, tested, and sent out the first monthly newsletter on MailChimp to highlight the featured artists in our pilot program to our initial donor list

Austin, Texas Area

• Created an informal statewide student network (CIBA) to lobby the Texas Legislature for insurance benefits for public university faculty and staff 82(R) H.B. 1492 and prevented gender and sexuality centers from being.
• Facilitated a network of over 70 students across the state to encourage local lobbying by connecting with student organizations at 9 colleges with their respective lawmakers
• Coordinated tactics and lobbying with allied organizations such as Equality Texas and the Pride and Equity Faculty and Staff Association of the University of Texas at Austin and worked with legislative staff throughout.
• Developed a web and social media presence for the organization including branding and logos on Blogger, Twitter, Facebook, and YouTube
• Blocked amendments to ban gender and sexuality centers with coordinated action by the network to bring attention to lawmakers who used floor action including amendments and a point of order to defeat them

Bachelor Of Arts (B.A.), Music

Activities and Societies: Phi Beta Kappa, National Society of Collegiate Scholars, Queer Students Alliance, StandOut, University.

Education record

Activities and Societies: Mu Alpha Theta, National Honors Society