Manager, Technical Support
Current
Oct 2024 - Present
AeroLeads people directory · profile
Tory Garrett Email & Phone Number
Manager, Technical Support
at
FieldPulse
1 work email found
@fieldpulse.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Technical Support
Location
Dallas, Texas, United States
Company size
Who is Tory Garrett? Overview
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Quick answer
Tory Garrett is listed as Manager, Technical Support at FieldPulse, a with 28 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at fieldpulse.com and a matched LinkedIn profile for Tory Garrett.
Tory Garrett previously worked as Manager, Community Technical Support at Working Solutions and Director Customer Experience at Craftable. Tory Garrett holds Communication, Journalism, And Related Programs, C from Lamar University.
Company email context
Email format at FieldPulse
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{first}@fieldpulse.com
89% confidence
AeroLeads found 1 current-domain work email signal for Tory Garrett. Compare company email patterns before reaching out.
Profile bio
About Tory Garrett
Experienced Senior Advisor with a demonstrated history of working in the consumer electronics industry. Skilled in OS X, Windows environments, telecommunications support, Technical Support, and customer service. Strong community and social services.
Listed skills include Ms Office, Avaya Ip Telephony, Remedy User, Troubleshooting, and 34 others.
Current workplace
Tory Garrett's current company
Company context helps verify the profile and gives searchers a useful next step.
Fieldpulse
7 roles
Tory Garrett work experience
A career timeline built from the work history available for this profile.
Manager, Community Technical Support
Coached and monitored Agents providing real time feedback and support for technical questions, policy adherence and other scenarios. Updated Knowledge Base with new and revised content. Created internal documentation for policies, procedures and adherence. Monitored and tracked KPIs for better customer interactions. Worked closely with Development, Operations, Education and other departments to provide internal feedback for changes, requests and complaints. Assisted with transition to live support model. Actively developed and mentored team members for future growth into other positions internally and externally. Created volume trending documents to track future growth.
Dec 2022 - Oct 2024
Director Customer Experience
Coached and monitored Agents providing real time feedback and support for technical questions, policy adherence and other scenarios. Updated Knowledge Base with new and revised content. Created internal documentation for policies, procedures and adherence. Monitored and tracked KPIs for better customer interactions. Worked closely with Development, Customer Success, Sales and other departments to provide internal feedback for changes, requests and complaints. Assisted with planning for transitioning of ticket system. Assisted with development and promotion of multiple agents to positions in Customer Experience and other departments. Created volume trending documents to track future growth.
Apr 2021 - Nov 2022
Customer Experience Manager
Coached and monitored Agents providing real time feedback and support for technical questions, policy adherence and other scenarios. Updated Knowledge Base with new and revised content. Created internal documentation for policies, procedures and adherence. Monitored and tracked KPIs for better customer interactions.
Jul 2019 - Apr 2021
Automation Support
May 2017 - Jul 2019
Senior Advisor
Worked as a point of escalation/consultation to Tier 1 agents while addressing advanced technical issues. Maintained continuous contact with engineering department to advise of trends and complex issues
Jun 2012 - Apr 2017
Senior Representative
Managed a team of 15 agents that resolved customer inquiries through an inbound queue, handled escalated customer issues, monitored performance for quality and key metric purposes, ensured all agents were up to date with all training & policies to better assist customers
Jul 2006 - May 2012
Team & coworkers
Colleagues at FieldPulse
Other employees you can reach at fieldpulse.com. View company contacts for 28 employees →
RL
Ronnie Legayada
Colleague at FieldpulsePhilippines
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MN
Matthew Nance
Colleague at FieldpulseNashville Metropolitan Area, United States
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PH
Peter Halvorsen
Colleague at FieldpulseMemphis, Tennessee, United States
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TP
Teancum Paquette
Colleague at FieldpulseDallas, Texas, United States
View →
JA
John Agapin
Colleague at FieldpulseSilay City, Western Visayas, Philippines
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BD
Bethany Dor
Colleague at FieldpulseDallas, Texas, United States
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AS
Alexey Stolyarenko
Colleague at FieldpulseGermany
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HL
Hallie Light
Colleague at FieldpulseDallas, Texas, United States
View →
FG
Fátima García
Colleague at FieldpulseMérida, Yucatán, Mexico
View →
HH
Hannah Haupers
Colleague at FieldpulseDallas, Texas, United States
View →
Ronnie Legayada
Colleague at FieldpulsePhilippines
View →
MN
Matthew Nance
Colleague at FieldpulseNashville Metropolitan Area, United States
View →
PH
Peter Halvorsen
Colleague at FieldpulseMemphis, Tennessee, United States
View →
TP
Teancum Paquette
Colleague at FieldpulseDallas, Texas, United States
View →
JA
John Agapin
Colleague at FieldpulseSilay City, Western Visayas, Philippines
View →
BD
Bethany Dor
Colleague at FieldpulseDallas, Texas, United States
View →
AS
Alexey Stolyarenko
Colleague at FieldpulseGermany
View →
HL
Hallie Light
Colleague at FieldpulseDallas, Texas, United States
View →
FG
Fátima García
Colleague at FieldpulseMérida, Yucatán, Mexico
View →
HH
Hannah Haupers
Colleague at FieldpulseDallas, Texas, United States
View →
1 education record
Tory Garrett education
FAQ
Frequently asked questions about Tory Garrett
Quick answers generated from the profile data available on this page.
What company does Tory Garrett work for?
Tory Garrett works for FieldPulse.
What is Tory Garrett's role at FieldPulse?
Tory Garrett is listed as Manager, Technical Support at FieldPulse.
What is Tory Garrett's email address?
AeroLeads has found 1 work email signal at @fieldpulse.com for Tory Garrett at FieldPulse.
Where is Tory Garrett based?
Tory Garrett is based in Dallas, Texas, United States while working with FieldPulse.
What companies has Tory Garrett worked for?
Tory Garrett has worked for Fieldpulse, Working Solutions, Craftable, Craftable | All-In-One Restaurant Management Platform, and Promiles Software Development Corporation.
Who are Tory Garrett's colleagues at FieldPulse?
Tory Garrett's colleagues at FieldPulse include Ronnie Legayada, Matthew Nance, Peter Halvorsen, Teancum Paquette, and John Agapin.
How can I contact Tory Garrett?
You can use AeroLeads to view verified contact signals for Tory Garrett at FieldPulse, including work email, phone, and LinkedIn data when available.
What schools did Tory Garrett attend?
Tory Garrett holds Communication, Journalism, And Related Programs, C from Lamar University.
What skills is Tory Garrett known for?
Tory Garrett is listed with skills including Ms Office, Avaya Ip Telephony, Remedy User, Troubleshooting, Wifi, Pda, Wireless Broadband, and Wireless Tethering.
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