Todd Snyder Email & Phone Number

Northern, Virginia, United States

At All Points Broadband, we empower communities by bringing utility-grade broadband to underserved markets, deploying fiber and state-of-the-art fixed-wireless technology to homes and businesses in communities throughout Virginia, West Virginia, Maryland and Kentucky.

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• Managed new client onboarding to ensure all service are implemented accurately and timely according that customer executed agreement.
• Managed a team of System Engineers and Admins, responsible for regular onsite appointments and assigning tickets that needed to be completed based on priority and impact within the company.
• Client project management was necessary during customer moves, system upgrades, software conversions and implementing new service.
• Developed and built… Show more
• Developed and built relationships with clients so they knew they could always count on Ntiva to handle all their IT needs.
• Client account reviews discussing support tickets, tech usage trends, support performance and new products and services to obtain and provide meaningful feedback to achieve client goals.

• Managed client retention, satisfaction, and revenue growth for existing base of customers, including opportunity discovery, qualification, negotiation, and closing sales. Responsible for defending revenue while.
• Managed client retention, satisfaction, and revenue growth for existing base of customers, including opportunity discovery, qualification, negotiation, and closing sales. Responsible for defending revenue while.
• Expanded relationships within existing accounts, sought out opportunities for additional services, acquired and integrated industry knowledge for general trend analysis, emerging technologies and competitors..

• Managed and a team of 10 Account Sales Executives, provided feedback, coaching, counseling, training, sales and closing roles where necessary to ensure team met sales goals - Reported directly to group SVP, played.
• Sales team, increased revenue by 50%, and… Show more
• Sales team, increased revenue by 50%, and amortized growth for Performance to Plans increased from 93% to 130% from 2007 to 2010. Increased renewal rates from 82% in 2006 to 92% in 2011.
• Sales Team Revenue increased 36% from $3.5M in 2007 to $9.8M in 2010.
• Overall Mobile Registry Revenue increased — 21% from $8.1M in 2006 to $38M in 2011 due to all sales team results, trade shows, market education, and organic growth.
• Received the 2010 NeuStar Polaris Award, given annually to select number of employees demonstrating both superior job performance and strong commitment to operational excellence.

• Reviewed existing telecommunications solutions for customers, presented solutions to optimize monthly spending—reviewed existing customer contracts to ensure accurate billing, and negotiated contracts on behalf of.
• Reviewed existing telecommunications solutions for customers, presented solutions to optimize monthly spending—reviewed existing customer contracts to ensure accurate billing, and negotiated contracts on behalf of.

• Responsible for all post-sales support issues with a 100% customer satisfaction rating for 12 customer accounts with monthly revenue volume exceeding $500K—coordinated and prepared customer account profiles and.
• Responsible for all post-sales support issues with a 100% customer satisfaction rating for 12 customer accounts with monthly revenue volume exceeding $500K—coordinated and prepared customer account profiles and.

Jackson NJ