• Maintain an inspiring atmosphere and enthusiastic team environment for superior customer service • Drive customer satisfaction and brand loyalty by understanding customer spending trends and market trends• Continuously build team member professional growth by developing the leaders of tomorrow• Optimize P&L and sales reporting to improve year over year comp by 20%+ annually• Created a "never out of stock" philosophy to meet customer demand and shopping trends• Provide writing, graphic, and knowledge to district manager on district-wide initiatives and leadership training • Increased store sales from 2.1M to 2.9M• Top 20% customer acquisition• Consistently ranked within the top 10% in company for Customer Satisfaction on Medallia. • Manage controllable profit monthly and annually to exceed company goals• Pilot store for JoAnn OMNI channel business

• Assisted Store Manager in all store activities to achieve store budgets, profits, and goals• Provided leadership and guidance to employees to ensure exceptional customer experience • Used a variety of training styles to help employees understand the product and sales goals while maintaining brand standards• Exceeded weekly promotion goals for nine months by implementing a proactive and consistent sales strategy • Coached store manager on loss prevention techniques to reduce stores overall shrink rate

• Managed 20+ employees to run an organized and efficient warehouse • Planned weekly merchandise ad set including team instructions, company marketing and pricing• Inventory control and asset protection to exceed company planned shrink rate• Improved team morale and professional development by creating a positive and encouraging environment• Awarded membership in the Best Buy corporate leadership program for women

• Collaborated with store leadership to understand sales objectives and their corresponding hiring needs• Reviewed, selected, and screened applicants for hire• Set up all leadership interviews and paperwork• Processed employee on-boarding documentation and individual training materials

• Oversaw customer service representatives, operations and cashiers • Instilled highest standard of customer service in team members to create a positive customer experience• Responsible for the opening and closing business cash operations including deposits and register organization• Enhanced customer service training that led to an overall improvement of customer satisfaction surveys