Traci Lang Email & Phone Number

Santa Clara, Hq

• Proactively contacted clients to coordinate and schedule appointments for installation of equipment.• Drive successful delivery of services after customer contact – based on resource availability and skill and recognition of travel arrangements and expense.• Maintain Project calendars.• Responsible for daily order entry and task status tracking of delivery services into the Service Delivery Management Application tool• Drive utilization of engineering resources and project delivery schedules• Ensure coordination of the interfaces of all disciplines within the organization• Maintains the Service Delivery Management Application tool and associated reporting tools• Interfaces with sales, partners & customers for order and delivery verification• Interfaces with project management team, Professional Services Engineers and Consultants for resource scheduling• Provides reports and regular updates to Professional Services Managers on order status and resource scheduling

San Jose, California

• Proactively contacted clients to coordinate and schedule appointments for installation of equipment.• Drive successful delivery of services after customer contact – based on resource availability and skill and recognition of travel arrangements and expense.• Maintain Project calendars.• Responsible for daily order entry and task status tracking of delivery services into the Service Delivery Management Application tool• Drive utilization of engineering resources and project delivery schedules• Ensure coordination of the interfaces of all disciplines within the organization• Maintains the Service Delivery Management Application tool and associated reporting tools• Interfaces with sales, partners & customers for order and delivery verification• Interfaces with project management team, Professional Services Engineers and Consultants for resource scheduling• Provides reports and regular updates to Professional Services Managers on order status and resource scheduling • Trained new coordinators.

• Quoted – Systems, Storage, Networks, Wireless, IP Telephony, Security for Account Executives and their customers.• Immediate customer response via phone or email to determine needs. Escalated with Account Executive to assist customer when needed.• Determined pricing and availability on quote requests for customers.• Interfaced with internal staff to ensure accuracy of orders and shipment in a timely fashion.• Expedited orders and reported status to customer.• Developed & Maintained spreadsheet where I tracked, updated, completed orders and prepared reports for management.. • Interfaced with Manufacturers/Vendors such as. Avnet, Ingram, EMC, Sun Microsystems, Cisco, VM Ware and HP to confirm status of orders and expedite faster arrival when necessary.• Assisted Customers & our AP Dept. with invoicing issues and matched up supporting documentation to get invoices paid.• Coordinated RMA Returns for customers and ensured credit to customer was accurately applied to their account.

• Supported Multiple Account Executives for the Northwest Region.• Quoted – Hardware, Software, Maintenance, Professional Services and Installation for Account Executives.• Assisted Account Executives with their calendar appointments.• Coordinated travel arrangements upon request.• Processed MAC Orders/trouble tickets.• Immediate customer response via phone to determine needs. Escalated with Account Executive to assist customer when needed.• Interfaced with Operations on ETA of equipment to meet cut dates• Determined pricing and availability on hardware for customers.• Interfaced with internal staff to ensure accuracy of orders and shipment in a timely fashion.• Expedited hardware equipment and reported status to customer.• Developed & Maintained spreadsheet where I tracked, updated, completed orders and prepared reports for management.• Coordinated the signatures of legal documents with customers, sales reps, engineers & management. Such as, Order Agreements, Order Forms, Scope of Work etc. • Interfaced with Manufacturers/Vendors such as. Tech Data, Cisco, Comstor, Check Point, Foundry & Nortel to confirm status of orders and expedite faster arrival when necessary.• Assisted Customers & our AP Dept. with invoicing issues and matched up supporting documentation to get invoices paid.

Redwood City, Ca