• Implemented process improvement initiatives aimed at increasing efficiency within the organization.• Reviewed final results of each project before delivery.• Outlined work plans, assessed resources and determined timelines for projects.• Evaluated performance metrics for ongoing projects in order to assess progress towards goals.• Developed and updated project plans to document objectives, technologies, schedules, and funding.• Assessed project risks and devised mitigation… Show more • Implemented process improvement initiatives aimed at increasing efficiency within the organization.• Reviewed final results of each project before delivery.• Outlined work plans, assessed resources and determined timelines for projects.• Evaluated performance metrics for ongoing projects in order to assess progress towards goals.• Developed and updated project plans to document objectives, technologies, schedules, and funding.• Assessed project risks and devised mitigation strategies to avoid potential roadblocks.• Monitored progress of projects against established timelines and budgets.• Provided guidance to team members on how to overcome obstacles during the course of a project.• Delivered high level of service to clients to extend relationship and encourage further projects.• Negotiated with project stakeholders or suppliers to obtain resources or materials.• Provided training sessions to staff on new processes or systems related to projects.• Resolved conflicts between team members in order to maintain productivity levels.• Created project status presentations for delivery to customers or project personnel.• Conducted post-project evaluations in order to assess effectiveness of strategies employed.• Kept project teams on-task with proactive control of budgets, schedules and scopes. Show less

• Gathering and implementation of project requirements, SLA management, customer-facing advocate, escalations, QBR creation and reviews, operations management• Planned and led team meetings to review business results and communicate new and ongoing priorities.• Developed plans and strategies to grow business and achieve company portfolio goals.• Designed processes to drive results and identify improvements.• Monitored customer support tickets in order to identify common problems… Show more • Gathering and implementation of project requirements, SLA management, customer-facing advocate, escalations, QBR creation and reviews, operations management• Planned and led team meetings to review business results and communicate new and ongoing priorities.• Developed plans and strategies to grow business and achieve company portfolio goals.• Designed processes to drive results and identify improvements.• Monitored customer support tickets in order to identify common problems or issues that need addressing quickly.• Organized user group meetings between existing customers who could benefit from sharing knowledge about the product and service being used.• Oversaw key customer relationships to close strategic opportunities.• Collaborated with cross-functional teams to establish customer success programs.• Recruited and trained new employees to meet job requirements.• Conducted regular check-ins with customers to proactively address any potential issues or concerns Show less

Flight Attendant from 1992 to 2010.Oversight of the distribution, spare pool and loaner Tablets of mobile devices for Flight Services American Airlines 40 Million Dollar Facet Project.Conduct Database management, assist with writing procedures, testing of new applications and gathering feedback from stakeholders in the Facet Program.Manage, schedule and train light duty and special assignment flight attendants for program support.Training Completed: •Agile Iteration Zero… Show more Flight Attendant from 1992 to 2010.Oversight of the distribution, spare pool and loaner Tablets of mobile devices for Flight Services American Airlines 40 Million Dollar Facet Project.Conduct Database management, assist with writing procedures, testing of new applications and gathering feedback from stakeholders in the Facet Program.Manage, schedule and train light duty and special assignment flight attendants for program support.Training Completed: •Agile Iteration Zero (Flagship University)•SOTI MDM Training (Flagship University)Senior Business Systems Analyst American Airlines in Fort Worth Texas • Mobility Management: Vendor technology liaison responsible for bridging relationships and providing technical solution options, plan deployments, and support services for equipment.• Coordinator: Key contributor for AA weekly and quarterly business reviews. Ensured the accuracy of evaluation requests system and ticket reviews. Oversaw proper equipment activations and deployment throughout AA’s network. Engaged in pricing contract negotiations, creation of SOWs, change amendments, and other project management related work-packages.• Project Management Support: Managed contract disputes and enforced agreements as stipulated. Identified and implemented best practices to build operational efficiencies. Key contact for various project managers by providing resources as needed to mitigate risksSupply Chain Logistics and Inventory Manager American Airlines in Fort Worth Texas • Coordinator: Product owner for regional FACET program. Manage inventory throughout AA network supporting leadership. Validate database assignment records. Provide training on device usage to managers and coordinators. • Cross-Functional: Assist AA security with device audits and related reports. Coordinate with IT and mobility on triaging and testing devices for service, reconciliation of device data charges and overage reports. Show less

Owned and operated online website companies including:www.bryanglobalservices.comwww.youronlinepetstore.comwww.designerpetproducts.comwww.rooftcarriers.comwww.detectlightening.comCompleted all the sales, shipping, purchase orders and everyday operations of all of the above websites. Worked directly with the companies doing bids, demonstrations and sales orders.