Traci Patterson Email & Phone Number

Houston, Texas Area

Houston, Texas Area

Building a new internal organizational change management office for global industry leader. Providing change management services for a multi-year technical project portfolio. Integrating high level strategy with on the ground delivery as part of a 3 person team. Creating innovative approaches to strategic communication throughout the organization.

San Francisco Bay Area

Provided organizational readiness consulting services to a San Francisco client in the front-end phase of a large-scale technology and process change. Conducted change readiness survey, interview, and focus groups to determine past and present change management, training, leadership, and communication results. Created findings and recommendations report that summarized findings and provided both strategic and tactical recommendations for developing a successful full-scale change management initiative.

I am the change management consultant on a global initiative at Chevron, based in Houston, involving both new software and IT compliance methodology. In my role, I am both creating and implementing the change strategy, approach, and tools. In order to successfully drive behavioral change and user adoption, I am both setting the strategy, aligning it to project vision, and working the plan.

•Performed training, learning, gaps, performance, and leadership analyses in alignment with business goals for internal and external clients.•Led and conducted enterprise-wide performance analysis for Fortune 25 Company to create training, leadership, and performance solutions; created full-scale program to prevent annual losses of over $1 million in intellectual property.•Created and implemented internal training to educate sales force on Analysis practice capabilities and value. •Facilitated as-is and to-be processes in 9 job roles to determine training needs for ERP implementation.•Led large team of instructional designers, consultants, and graphics designers to design and develop solution selling training programs for large software company (delivered to over 3000 resellers).•Requested by company leadership to create and implement a company-wide leadership and management development analysis which resulted in findings and recommendations that fit into low budgets.

•Developed and implemented change management approach for process and technology teams as part of large-scale technology implementation plan.•Conducted instructional design review and edit for 700+ page technical documentation.•Owned just-in-time assimilation process for 5 new client team members of project team.•Planned and facilitated Northwest competency practice meeting session with international leadership speaker.

•Conducted large-scale training and performance needs assessments within aggressive timelines for $4 billion international retailer with multiple brands.•Created global Management Skill and Career Development Program by incorporating existing strengths and addressing immediate gaps.•Led 10-person Change and Training Team of consultants, client resources and independent contractors for national telecommunications company implementing Oracle Financials.•Co-developed systemic Change Management Program including organizational readiness and training needs.•Created multi-phase user adoption strategy with leadership, new business model and new process components via a combination of WebEx, national Management Tours and on-site training.•Led 12-member strategic communications team consisting of union and non-union client team members.•Facilitated process redesign and validation sessions using diagnostic tools and methodologies.

•Conducted international needs assessments to determine management competencies and training needs.•Saved over $50,000 by redesigning format for ongoing training sessions.

•Identified, created and implemented Top Gun Trainee Program to motivate and reward new employees.•Trained and supervised new employees in subject matter, Customer Q computer skills, and customer service.•Initiated and created Visioning Plan to align Training and Operations departments with performance expectations.•Led ongoing customer service training courses that resulted in 25% increase in service quality scores.•Wrote, implemented and improved Customer Q test scripts incorporating technology and customer service skills.

Ma, Organizational And Professional Communication & Development

Ba, Organizational Communication W/ Business Writing Minor