Tracy C. Email & Phone Number

Washington, Dc, Us

(Formerly Campus Programs)

Mclean, Virginia, United States

New York City Metropolitan Area

- Managed the new hire onboarding process, including the completion of reference checks and appropriate new hire paperwork- Maintained the new hire orientation timeline by scheduling dates, prepping materials, and coordinating onboarding payments- Organized employee relations initiatives, such as birthday celebrations, seasonal activities, and new hire announcements- Ensured accurate maintenance of employee records and files, such as hiring documents, I-9’s, and disciplinary action forms

Providence, Rhode Island, United States

- Supervised a team of 14 student paraprofessionals, helping them meet their personal and professional goals - Participated in 2 department committees, implementing various recognition and social media initiatives- Advised a Hall Council of 5 members, planning and executing programming for residents - Served in the Residential Life on call rotation, adhering to protocol and documenting incidents appropriately- Completed administrative duties, including, but not limited to, approving staff time cards and scheduling- Awarded the 2020-2021 Johnson & Wales University Residential Life All Star Award

New York, New York

- Inspected 10+ guest rooms daily, ensuring Room Attendants consistently met cleanliness and brand standards- Coordinated with Front Office, Sales & Marketing, and Engineering to prepare for site visits, group arrivals, and VIPs- Conducted meetings with 30+ Housekeeping team members to relay important information and increase morale- Developed the foundations for a Housekeeping Retail Program as a way for the department to generate revenue

New York, New York

- Discussed the daily responsibilities of the Operations, Accounting, and Sales departments with the respective manager- Acted as a Housekeeping Supervisor, inspecting 50+ rooms daily at an average of 2 minutes per room- Aided Front Desk Agents by registering over 50 check-ins/check-outs, answering phone calls, & resolving guest issues- Assisted Food & Beverage staff during peak service times, maintaining appropriate food levels and cleanliness standards

Brooklyn, New York

- Supervised a group of 15 third graders and 3 Counselors, establishing a safe and fun camp environment- Coached and provided constructive feedback to Counselors to assist in their development- Collaborated with coworkers to plan and lead 4+ daily meaningful activities

Block Island, Rhode Island

- Researched necessary supplies, compiling a list of potential options based on price and quality- Created a Google form to track guest arrival information and food & beverage preferences- Attended consultations with business partners about new meal options and breakfast procedures

Master Of Business Administration - Mba, Organizational Leadership

Activities and Societies: National Society of Minorities in Hospitality, College of Hospitality Management Curriculum Committee

Bachelor Of Science - Bs, Hotel/Motel Administration/Management

Activities and Societies: National Society of Minorities in Hospitality, Delta Zeta Sorority, College of Hospitality Management Student.