- Analyse, identify and recommend improvements to processes and/or systems to meet the needs of the customer and business, justifying the solution using both subjective and objective data within the system.- Contribute to the development of detailed Business Process Specifications, Business Requirements and System Functional / Non Functional Specifications that will drive the desired change to business process, system enhancement / development activities, in accordance with the Business… Show more - Analyse, identify and recommend improvements to processes and/or systems to meet the needs of the customer and business, justifying the solution using both subjective and objective data within the system.- Contribute to the development of detailed Business Process Specifications, Business Requirements and System Functional / Non Functional Specifications that will drive the desired change to business process, system enhancement / development activities, in accordance with the Business Analysis process framework- review and revise documentation in light of any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk; and - supporting testing, training and implementation activities to ensure the successful delivery of the overall business and technology solutions.- Developing and using collaborative relationships to facilitate the accomplishment of goals.- Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Show less

The Team Leader role included:- day-to-day operational management of a team of Process Managers- effectiveness and efficiency of product processes within portfolio- process performance analysis- process improvement- effective resource allocation for development and project tasks

- Development of the Implementation Strategy and Implementation documentation- Preparation of workshop material including templates- Manage the PAYG Integrated User Acceptance Testing for the Business Units and assist each unit in completion of test plan and review of test cases- Provide support to each unit during testing and implementation

Process Management - Document and maintain an up to date library of system/product information- Investigate and resolve production issuesProcess Improvement- Improve processes and operating procedures within portfolio.Process Development- Manage process development tasks within agreed budget and plan

- Provided accurate information and solutions to all enquiries received, while continually maintaining a high level of service.- Monitoring of common problems and advising the appropriate authority, - Maintaining professional empathy with callers and their situation and undertaking the appropriate training to keep abreast of changes to policy and procedure throughout Westpac.-Training of new staff and the preparation and implementation of improved procedures for the support process.

Ensure effective communication to the Westpac network via National and Zone Bulletins, Housekeeping Letters and On Line Broadcasts. Liaise with Project Managers and the Change Management team to update and produce the Change Calendar

- Actively follow up all staff appraisals and accurately processing the information into the database. - Liaise with branch management on issues regarding staff salaries, movements and concerns. - Review and select staff files for available positions.

Support the Teller teams by way of rosters, cash and service training. Check and authorise reports and value entries relating to the workings of a branch.

Support to the Human Resources Manager. Staff appraisal reviews and correspondence. HR related functions, including the co-ordination of meetings and training events.

Ensure customers immediate banking needs are met and actively identify sales opportunities to help the customer and earn all their business. In charge cash handling and treasury limits. Balancing and processing of the branch ATM transactions. Coaching and cross skilling staff.

Responsible for actioning of ledger reports, data entry and customer enquiries.