Tracy Edwards Email & Phone Number

United States

United States

United States

Responsible for developing and executing company sales and marketing plans within OH, KY, IN and VA.Implementing new strategies for the company, and training, support, and develop all business development professionals.Communicate the Aware program and services to prospective referral resources to secure new patient referral relationships for In-Home addiction Treatment.

Canton WoosterBrunswick AkronNew Philadelphia Developed and implemented strategic business plans to drive revenue growth and market expansion in the assigned region.Analyzed market trends and competitor activities to identify new business opportunities and develop effective sales strategies.Built strong relationships with key clients, resulting in an increase in customer retention rate by 85%.Collaborated with cross-functional teams including marketing, operations, and finance to ensure seamless execution of business initiatives.Conducted regular performance evaluations for the sales team, providing constructive feedback and coaching for professional development.Led training sessions for new hires on product knowledge, selling techniques, and company policies.Identified areas of improvement within the sales process and implemented solutions to enhance efficiency and productivity.Negotiated contracts with major clients to secure long-term partnerships and maximize revenue potential.Monitored industry trends, competitor activities, and customer needs to stay ahead of market changes and adjust strategies accordingly.Managed regional budget allocation effectively while optimizing resources for maximum ROI.

In pursuit of Administrator in Training experience in order to get Ohio State License.

Manage new and ongoing training and development initiatives.Lead all planning related to facilitating training.Provide classroom, virtual and in-field distance learning curriculum to sales representatives, managers, and strategic partners.Developed CRM training that coordinates with all other sales training modules.Manage a training team to deliver sales training in a consultative manner.Design, pilot and launch field training programs focused on product knowledge, demos, and sales behavior development.Design the material in short, easy-to-complete lessons to help AccountExecutives maintain focus on the material.Work with corporate leadership to make quick changes to training materials as needed.Confidence interacting with senior-level leaders and influence / persuasion history to build and gain buy-in for an L&D agenda and curriculum.Expert presenter with the ability to influence and educate leaders on leadership development including the purpose of leadership development, the role leaders play in developing other leaders.Analyze existing content, identify learning opportunities, and create necessary content to address training needs.Demonstrated ability to leverage external and internal resources and a people network to execute quickly, effectively, and consistently in a fast-paced business environment.Pro-actively recognize training trends good and bad to develop solutions to advance the program or skill for the organization.Strong decision-making and critical thinking skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.Establish and maintain training metrics to and the activities needed to support effective leadership development, superior oral and written business communication skills.

Certified EMT and MED TechCommunicate orally and in writing when coordinating work and keeping team informed on any changes within the squadronAssist with working relations committee Green Belt AssistantSharePoint Web AdminSworn Inspector General Admin by the Wing CommanderDrug Demand Study Manager

Web Admin in control of all computer access and logistics programingRecords Custodian involved in establishing, maintaining, controlling, protecting, and disposing of file materials for Logistics Readiness SquadronRecorder for two Safety Boards regarding Class A MishapsSupervised group of admins performing clerical duties and with handlingclassified and unclassified documents and informationOrganize and run all staff meetingsMilitary Inspections Checklist ManagerMentor to the Rising 4 (E-4 Rank)Maintained the Calendar for the CommanderLogistics Admin for Six units

Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.Developed self-paced and self-directed training courses to diversify learning opportunities for employees at all levels.Identified and coordinated key skills training across related jobs and position families.Implemented tools to evaluate training effectiveness and identify additional learning opportunities.Created critical training programs and opportunities for Outreach staff to develop job and leadership skills.Oversaw distance learning/training courses and promotional paths for professionals and leaders.Led training programs designed to implement new agent performance management standards for the Outreach Department.Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.Initiated market research studies directed operations and reviewed findings to optimize marketing approaches.Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for the Ohio and Kentucky market to maximize outreach.Measured and reported on marketing campaign performance, gained insights, and compared results against goals to identify strengths and weaknesses.Owned marketing campaigns from initial scope through execution and refinement.Supported program outreach by managing marketing communications, public relations, and government affairs to maximize branding initiatives.

Generated reports to assess performance and adjust.Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.Coordinated schedules and day-to-day activities of crew to satisfy project needs.Collaborated closely with other stakeholders to immediately address issues and implement effective solutions.Assigned work to employees based on project requirements and individual team member strengths.Managed scheduling for fifteen employees to optimize productivity.Directed all day-to-day operations of the Akron facility to provide safe and enjoyable guest experience.Monitored inventory levels a monthly basis and placed new orders for merchandise to keep supply well stocked.Supported Lab employee rotation process.Conducted staff evaluations and determined promotions and realignments or reductions in workforce.Trained, managed, and motivated employees to promote professional skill development with the assistance of Human Resources.Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.Facilitated Human Resource operations, including strategic workforce planning, performance management, staffing and administration of benefits.Participated in organizational transformation and implementation activities to monitor corporate restructures.Strengthened traceability, developing organization systems for contracts, records, reports, manage pay and agendas.

Akron, Ohio

Answered calls and interacted with community members to provide information on advocacy services.Produced well-written, comprehensive reports and documents.Presented talks at community groups to promote organizational mission and programs.Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.Collaborated with team members to identify and accomplish agency objectives.Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.Consulted with local government representatives to understand community needs and strategize response plans.Translated governing board directives into actionable front-line service policies to meet participant needs.Produced and updated organizational records and reports, including organizing budgets and documentation.Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.

Design implement comprehensive marketing strategies to create awareness and availability regarding admission and facility.Produce ideas for promotional events, and activities for the community.Monitor progress and submit performance reports.Conduct general market research to keep on top of trends and competitors marketing movements.