Tracy Feulner Email & Phone Number

United States

United States

Lancaster, Pennsylvania

Lancaster, Pa

Collections Lead:Responsible for collecting all receivables for $300MM staffing firm with 30+ offices and 500 clients in seven states. Partnered actively with operations teams including VPs / branch managers / account managers to pursue on-time payments. Key accomplishments include:• Reduced DSO from 55 days in 2016 to 41 days in 2022• Established corporate collections metrics & targets by branch and customer• Developed aging analytics using Excel to deliver aging reports, metrics (e.g., DSO) and analysis using pivot tables, v-lookups, macros and formulas• Created weekly collections metrics dashboard to measure results vs. targets to track improvements over time• Employed interest calculations as a means to apply pressure on past due clients and generate interest billings where appropriate; in 2021 brought in $25K of interest.• Partnered with attorneys/counsel for legal action to collect disputed balances & resolve disputes• Daily collection calls on past-due accounts• Negotiated with high-risk accounts to develop and track specialized payment terms• Negotiated, prepared and monitored payment plans• Prepared and delivered various reporting packages: Weekly Aging Reports, High Risk Reports, Quarterly bad debt analysis• Placed accounts with outside collection agency (when necessary) and monitored through closure

Lancaster, Pa

Norristown, Pennsylvania, United States