Tracy Lo Email & Phone Number

- Delivering a varying range of client change requests and small/medium projects. Applying a methodical but flexible approach to project delivery, ensuring all projects are maintained within the agreed scope, budget and delivered on time.- Working across a portfolio of varied clients within different industries.- Taking briefs from the client, exploring the requirements and working with necessary team members within the studio to accurately quote for the task in hand.- Managing the assigned scope of the agreed change request tasks and making sure deadlines are met.- Ensuring execution of ongoing strategy tasks by the team are done on a timely basis and within budget.- Assign and manage the required resources to deliver requests to the client.- Control and maintain project budgets and timeframes.- Supporting the wider team in the planning and delivery of required changes/projects.- Update and maintain client communication and report on progress. Ensuring the client is aware of progress and status of their requests at all times.- Working within 3rd party project management tools such as Asana, JIRA, Confluence and Google Suite- Working closely with Account Managers on client activity.- Keeping on top of and reporting on budget usage to the client on a regular basis.- Working on internal projects to support the growth of the business such as redesigning the offering of Support Contracts

Cobham, Surrey, United Kingdom

● Overseeing the creative aspects of digital content production (i.e. email campaigns and website) to ensure client brief is met to best practice and agreed timelines.● Improved client communication by introducing ‘Shadowing Marketing Manager’ days.● Offering a consultative and client-focused approach to retain our clients.● Updating website using GOSS iCM as well as reporting and working with our Developers to resolve any bugs.● Account mapping and strategy planning to progress, grow and/or activate accounts. For e.g., working with the Marketing Managers to merge their offline activities with online channels and promote properties ranging from £400,000 to £20,000,000 to the local and overseas market.

Woking

● Growing and training a team of three to seven in three months.● Planning and implementation of the system infrastructure to improve processes and to assist in tracking team performance efficiently. For e.g., introducing Zendesk and Jira.● Creating cross-sell and up-sell opportunities by researching, developing and implementing digital marketing strategies and products. For e.g., introducing email marketing campaigns for our website customers.● Development and implementation of policies and procedures that enable operational excellence, improve customer satisfaction, increase employee engagement, and allow the business to meet compliance requirements.● Setting and maintaining KPI’s, SLA’s and targets.

Woking

● Account manager for approximately 100 client websites.● Strategic advice for website optimisation and email marketing.● SEO optimisation and knowledge of PPC.● Use of Google Analytics and Screaming Frog SEO Spider.

Woking

● Investigate technical issues that arose with campaigns and own them through to closure.● Knowledge of email delivery best practices.● Basic HTML knowledge.● Provide knowledge on email marketing features such as Marketing Automation, Audience Segmentation, A/B split test and double opt-in data.

Notable Achievements: Top Performer - maintained top 5% rating in the role● Support Senior Purser in more than 400 Business and First class flights.● Team Leader of two to four people in more than 700 Economy class flights overlooking the safety and comfort of 200+ Customers.● Write incident reports in inflight service and safety matters to maintain high standards of the company.● Ensure high customer satisfaction levels by addressing and resolving unexpected issues during flights.

Notable Achievements: Awarded Certificate of Top Performance for my class● Ensured maximum passenger safety and comfort, answer customer inquiries and resolve problems.● Build customer rapport; diplomatically and tactfully avoid confrontational situations and defuse hostile customers. ● Attended and coordinated safety training for Aviation and Medical emergencies.

Brunel University

Responsible for children aged between 7 to 18 years old at a summer school in enhancing in their English level in the form of classroom-based lessons and activities. • Planned lesson structure and teaching methods for effective EFL classes• Led activities and excursions and welfare duties

Ba English Language, English Language

Cambridge Certificate In English Language Teaching To Adults, Pass

Education record