- Delivering a varying range of client change requests and small/medium projects. Applying a methodical but flexible approach to project delivery, ensuring all projects are maintained within the agreed scope, budget and delivered on time.- Working across a portfolio of varied clients within different industries.- Taking briefs from the client, exploring the requirements and working with necessary team members within the studio to accurately quote for the task in hand.- Managing the assigned scope of the agreed change request tasks and making sure deadlines are met.- Ensuring execution of ongoing strategy tasks by the team are done on a timely basis and within budget.- Assign and manage the required resources to deliver requests to the client.- Control and maintain project budgets and timeframes.- Supporting the wider team in the planning and delivery of required changes/projects.- Update and maintain client communication and report on progress. Ensuring the client is aware of progress and status of their requests at all times.- Working within 3rd party project management tools such as Asana, JIRA, Confluence and Google Suite- Working closely with Account Managers on client activity.- Keeping on top of and reporting on budget usage to the client on a regular basis.- Working on internal projects to support the growth of the business such as redesigning the offering of Support Contracts

● Overseeing the creative aspects of digital content production (i.e. email campaigns and website) to ensure client brief is met to best practice and agreed timelines.● Improved client communication by introducing ‘Shadowing Marketing Manager’ days.● Offering a consultative and client-focused approach to retain our clients.● Updating website using GOSS iCM as well as reporting and working with our Developers to resolve any bugs.● Account mapping and strategy planning to progress, grow and/or activate accounts. For e.g., working with the Marketing Managers to merge their offline activities with online channels and promote properties ranging from £400,000 to £20,000,000 to the local and overseas market.

● Growing and training a team of three to seven in three months.● Planning and implementation of the system infrastructure to improve processes and to assist in tracking team performance efficiently. For e.g., introducing Zendesk and Jira.● Creating cross-sell and up-sell opportunities by researching, developing and implementing digital marketing strategies and products. For e.g., introducing email marketing campaigns for our website customers.● Development and implementation of policies and procedures that enable operational excellence, improve customer satisfaction, increase employee engagement, and allow the business to meet compliance requirements.● Setting and maintaining KPI’s, SLA’s and targets.

● Account manager for approximately 100 client websites.● Strategic advice for website optimisation and email marketing.● SEO optimisation and knowledge of PPC.● Use of Google Analytics and Screaming Frog SEO Spider.

● Investigate technical issues that arose with campaigns and own them through to closure.● Knowledge of email delivery best practices.● Basic HTML knowledge.● Provide knowledge on email marketing features such as Marketing Automation, Audience Segmentation, A/B split test and double opt-in data.

Notable Achievements: Top Performer - maintained top 5% rating in the role● Support Senior Purser in more than 400 Business and First class flights.● Team Leader of two to four people in more than 700 Economy class flights overlooking the safety and comfort of 200+ Customers.● Write incident reports in inflight service and safety matters to maintain high standards of the company.● Ensure high customer satisfaction levels by addressing and resolving unexpected issues during flights.

Notable Achievements: Awarded Certificate of Top Performance for my class● Ensured maximum passenger safety and comfort, answer customer inquiries and resolve problems.● Build customer rapport; diplomatically and tactfully avoid confrontational situations and defuse hostile customers. ● Attended and coordinated safety training for Aviation and Medical emergencies.

Responsible for children aged between 7 to 18 years old at a summer school in enhancing in their English level in the form of classroom-based lessons and activities. • Planned lesson structure and teaching methods for effective EFL classes• Led activities and excursions and welfare duties