Tracy M Smith Email & Phone Number

Lynnwood, Wa

Running the in-plant print shop, featuring a Canon imagePRESS C6010.

Redmond, Wa

• Directly managed team of three Knowledge Authors that consistently met all customer SLAs and surpassed internal quality, revenue, and cost targets.• Provided additional guidance to over 20 team members to help them meet SLAs and exceed quality standards. • Set project deadline goals, creating tickets and assigning projects based on past performance and professional development objectives. • Reviewed completed content to ensure it met highest standards and conformed to style guide and best practices. • Ran the deployments to push the content to the API.• Created Quality Control protocol used to complete the final review of content before it was deployed, leading to fewer errors and improved performance. • Authored and presented an analysis of competitors’ services, presenting the competitive advantage of Conduent’s services that convinced a customer to re-sign with Conduent.

Redmond, Wa

• Tested and analyzed new devices to determine the best style and format of content, writing clear, concise, and informative copy that was easily understood by consumers. • Recognized as a top performer in the department, regularly producing error-free and clean content.• Set department standards by consistently scoring 90%+ on quarterly KPI and annual reviews.

Redmond, Wa

• Provided excellent service to customers experiencing technical difficulties.• Earned highest customer service rating in the department, leading to promotion within six months of initial hire.

Redmond, Wa

• Started in the Pre-Press Proofing department, creating blueprints and full-color proofs. • Promoted to the Pre-Flight department, where I gathered filed for the printer and archived old files. • My attention to detail and knowledge of several departments’ work flow lead to my promotion to a Weekend Supervisor. I wore many hats in this role: besides overseeing the other employees, I could run both the Proofing and Pre-Flight departments, as well as gather, QC, and ship out projects.