Tracy Ross Email and Phone Number

Function as the sole Human Resources Specialist for the Organization, with daily responsibilities for benefits administration, assist department heads with hiring, employee relations and discipline. Currently rewriting a new policy book. Responsible for Board Agendas, Minutes and related required and customary documentation. • Handle all IT issues with third party IT company; oversee scholarships offered to Residents in low income housing. • Directly supervise Receptionist and Administrative Assistant as to workload and job performance, as well as compliance with company policies. • Research and complete special projects as assigned. Maintain and record all Worker Compensation records, Family Medical Leave records, Unemployment Compensation records, disciplinary records, employee evaluations, hiring and terminations. • Handle all accident claims for employees and residents. • Administer bid generation and selection for large interior furnishings projects, working with designers, vendors and lessors to secure appropriate products. • Responsible for Company Administrative Trainings to be given and completed yearly.

Responsible for a wide variety of administrative duties in support of the President and Executive Staff. Duties include, but are not limited to, drafting both internal and external correspondence, arranging travel plans, meeting minute-taking and distribution, event planning, and scheduling appointments. Required to maintain confidentiality of all matters.• Provide direct administrative and office management support to all members of the executive team, as directed.• Maintain work schedules and calendars of executive management.• Prepare travel schedules, book travel arrangements, and make reservations for senior management and executive staff.• Coordinate logistics of executive team programs including meetings, seminars, workshops, special projects, and events.• Review all documents, reports, and correspondence prepared for executive signatures for format, content, grammar, spelling and make edits as necessary.• Prepare draft reports, background documentation, and research.• Coordinate office activities.• Troubleshoot and/or escalate office administration issues.• Review, evaluate, and distribute priority correspondence for executive team.• Facilitate communication from department managers, business unit leaders, and project managers.• Complete expense reports, pay invoices, and other related duties.• Prepare and review presentations.• Present a positive and professional image of the executive office to all visitors, suppliers, inquiries, and other persons.

Directly support the CEO and provide on-going support to the additional C-Suite members, and leadership team as needed. Responsible for performing a number of administrative and project management duties while assisting with contracts and legal documents. Critical thinker, highly self-motivated, organized and capable of prioritizing tasks for the best interest of the business. Planning and execution of operations-driven projects. Work with all levels of the organization in managing cross-functional teams through all project life cycle phases. Liaison for the Board of Directors and senior leadership team facilitation of all logistical needs• Project Manager for a three-phase total renovation of multiple call centers, as well as a Technology Center and large conference area. Project was completed under budget and ahead of schedule, with no sacrifice to quality• Meet with vendors and order supplies or services that best meet the needs of the company. • Responsible for administration and execution of all vendor contracts and negotiations • Coordinate functions, event and meetings for Board of Directors and C-Suite.• Handle all travel and expense administration utilizing Concur.• Partner with facilities management and maintain onsite initiatives and supplies.• Redesigned HR Filing system post company merger, to be compliant with all State and federal laws. • Administration of background checks. • Reporting and training in ADP system.

Scheduling calls, meetings & travel arrangements. Assisted Sales team with Private aircraft sales and purchases. ($10m +) Conducted research on specific aircraft to purchase or sell. Administration of all training and airshows. Worked with legal and title companies to gather paperwork, write agreements, contracts, and leases for company. Kept licensing (FAA) up to date on all aircraft to keep compliant with all state and federal laws. • Completed a broad variety of administrative tasks for the President including managing an extremely active calendar of appointments; ensured the schedule was organized efficiently, prioritizing most important items and resolving all conflicts.• Composed and prepared all correspondence and presentations while noting and respecting the confidentiality of C-Suite and customer base.• Research, prioritize, and followed up on all incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature; determined appropriate course of action, referral, or response.• Worked closely and effectively with the president to proactively keep him well informed of upcoming commitments and responsibilities, following up appropriately

Provides principal level support to the Vice President. Maintain a close and highly responsible relationship with the activities of corporate officers (C-Suite) and their staff. • Project management; Constructed and maintain a website with information, red line documents on property leases, use Sequentra to identify necessary lease information.• Assist with Contracts, Bids, RFP’s, MOAs and other legal documents for each project.• Provide support in the implementation of the development of new and/or renovated facilities and the replacement of large mechanical, electrical, plumbing or structural systems.• Assist in the preparation of design, consultant and contractor agreements required to implement Company real estate and facility requirements. Provided assistance in the implementation of the design, development and construction of new and major renovation projects and document status on a predetermined periodic basis.• Ensure projects remain on budget and on schedule. Report on the status of project budgets and schedules on at least a monthly basis. Provide input on design, budget and schedule changes proposed by Company, consultants and/or contractors. Perform project close out duties, including but not limited to punch list completion, financial closeout and facilitate transfer of property management duties to Company Facilities Management and Environmental Health and Safety. • In charge of Training and CBT’s through Gulfstream University for all department employee’s.• Work with other Administrate Assistants to align the needs for our organization. Developed Share Point Web site for Division and led Training rollout.• Assist Finance with Accruals, Forecasting and fix any issues found month to month. Proficient using On Base and SAP for contracts, finance and tracking purchase orders and requisitions.• Certified in SharePoint, Project Management, Excel, Word and PowerPoint

Processed purchasing, payroll, accounts payable, and employee files. Oversaw office audits and created / maintained files and trackers for Safety, OSHA, and DOT. Administered HR functions, including employee relations, benefits administration, and recruitment. Managed two direct reports (receptionist and cashier), served as go-to resource for entire facility, and directly supported Unit Manager. • Planned all meetings and events within budget limits. • Served as lead for Contract Payment System and hiring for facility. • Run variety of reports using different systems, including Kronos & PeopleSoft. • Achieved 100% accuracy in payroll processing.• Maintained DOT and OSHA control and compliance at 100% for 70 employees.• Resolved 98% of customer issues / complaints in the same day.