• Executing the customer service experience to ensure a positive customer journey• Communicating with purchasers via email and phone to achieve superior customer service• Effectively providing information to guarantee customer satisfaction • Coordinating inspections and service• Providing empathy and follow up to ensure purchaser satisfaction• Completing Pre-Delivery Inspections with new home purchasers to facilitate seamless and successful possessions• Completing Tarion Inspections to determine warrantable items

• Sales Representative for new and inventory homes • Providing options and encouraging structural and décor upgrades to meet purchasers requirements and needs• Completing purchase and sale agreements, including schedule ‘A’ information for all home sales• Processing deposits/upgrades from purchasers for new homes and ensuring safe delivery to head office• Communicating concerns between purchaser and builder• Assisting purchasers with upgrades by using colour theory and space planning to ensure customer satisfaction• Completing colour charts with purchasers