Tracy Smith Email & Phone Number

London, England, Gb

London Area, United Kingdom

As a Deal Desk Analyst I support a high-paced, high-performing sales team. I manage the Quote-to-Order cycle, with a focus on customer and business outcomes, while applying solid business and commercial acumen, problem-solving skills and creativity in driving deal structures that maximise revenue KPIs and adhere to established policies. Establishing strong cross-functional relationships and collaboration with the Sales, Revenue Operations, Finance, Legal and Order Management teams is essential for this role.Serve as trusted advisor to the Sales team on quoting, contracting options, approval processes, and/or value positioning to help drive deal closureFirst point of escalation and approval on complex deal questions and non-standard requestsDemonstrate awareness of the Company’s revenue-related KPIs and partner with Sales and Revenue Recognition teams on complex quotes and deal structuring that maximise such revenue outcomes.Assist to interpret contractual language and escalate as necessary to ensure that deals comply with legal, revenue recognition and other operational policies. Assist in drafting contract language for certain commercial deal terms.Subject matter expert on Sales Approval, Bookings, and Order Acceptance policies; ensure accuracy of Bookings metrics and resolve discrepancies as may be required.Assist with monthly reporting, ad hoc requests, and projects as necessary

London, England, United Kingdom

Responsible for driving revenue growth and ensuring smooth deal execution within the EMEA and APAC markets, I have successfully supported the Sales, Customer Success and Partner teams in closing complex deals while maximizing profitability.In this role, I collaborate closely with cross-functional teams including Finance, Legal and Operations to review and approve pricing proposals, contracts and MSAs. By conducting thorough analysis of customer requirements and market dynamics, I provide strategic guidance to optimise deal terms while mitigating risks.I excel at managing multiple deals simultaneously under tight deadlines. Through meticulous attention to detail and strong organisational skills, I ensure accurate documentation of all deal-related information such as pricing models, discount approvals, terms & conditions modifications.Additionally, I actively contribute to process improvement initiatives by identifying bottlenecks or inefficiencies in the deal management process. By implementing streamlined workflows and leveraging technology solutions like CRM systems or contract management tools,I have enhanced operational efficiency resulting in reduced turnaround times.Furthermore,I am known for my exceptional communication skills which enable me to effectively liaise with stakeholders at all levels of the organisation.I am adept at building strong relationships enabling collaborative problem-solving that drives successful outcomes.

London, United Kingdom

Provided comprehensive support to facilitate the smooth functioning of the executive team. In addition to handling all usual duties such as calendar management, travel arrangements, and communications coordination, I also took on additional responsibilities that contributed to driving business growth and optimising team performance.A key contribution was Monitoring Business Development Associates and their Quality Metrics by implementing effective tracking systems, ensuring BDAs were meeting their targets while maintaining high-quality standards. I regularly analysed performance metrics, discussed areas for improvement and provided necessary support or training where needed. I played a pivotal role in managing pipeline updates and forecast calls. I was responsible for organising and running Quarterly Business Reviews. By coordinating with various stakeholders across regions, I ensured seamless execution of these strategic meetings. This involved preparing meeting agendas, collating relevant data and reports from different departments, and facilitating productive discussions among senior leaders. Additionally, I took responsibility for employee inductions, support and creation of Account Executive prospecting and growth plans. By collaborating with HR teams I developed comprehensive onboarding programs that helped new employees quickly integrate into their roles. I also supported AEs in focusing on identifying new business opportunities, growing existing accounts and achieving revenue targets.

Farringdon, London

Responsible for initiating and running Projects. Ensuring delivery of every project on time and within budget and scope.

Farringdon, London

Managing a team of 15 and ensuring the smooth running of the Customer Service & Sales Support function within the UK.

Camden, London

Organising the annual National Sales & Marketing company conference, preparing presentations, extensive diary management, organising and managing departmental events.

London, United Kingdom

Responsible for the management of the UK, Ireland, Spain, Portugal and Scandinavian regions, providing accurate and timely reporting to both clients and Sales team.

Watford, United Kingdom

Daily management of all engineers and the helpdesk. Organisation of meetings, training and monitoring call logs. Planning travel itineraries, booking flights and accommodation and identifying new products, suppliers, negotiating prices and dealing with client quotations.