Tracy West Email and Phone Number

Responsible for the education, training and implementation of Point Click Care Pharmacy Integration Systems for 81 Keystone Facilities in Texas.Train nursing/therapy staff to use all PCC modules and how to enter frequency PCC orders, print orders from PCC, scan records into PCC.Train clinical leaders how to use and run reports from PCC.Plans, prepares and researches PCC training needs for all Keystone Texas facilities.Provided virtual support to the Keystone markets.Developed and prepared programs to teach and enhance the staff knowledge of PCC.Monitored PCC dashboard and alerted facilities to areas of concern.Provided live remote support and training.Created and prepared PCC teaching material and PowerPoints.Assisted with coordination of PCC support team, Ensign Service Center and pharmacy providers.Clinical Resource - Responsible for the education, training and reporting of Point Click Care systems, including UDA Management, Med/Treatment Management, and Incident Report Management.Reviewed residents’ medical records for regulatory issues and alerted facilities of potential or actual deficient practices to correct.DON Training and leadership development, onboarding, and on-going PCC training.Provided regulatory guidance and support to LTC facilities during surveys and conducted mock surveys at the facilities.Assisting in creating and revising policies and procedures and system development and training.Legend acquired by Ensign LLC., May 1, 2016.Pharmacy Integration Specialist position was eliminated July 31st, 2024.

Responsible for managing Region 9 Regulatory Services Division.Responsible for scheduling of regulatory surveys, investigations, and monitoring facility’s compliances with State and Federal Regulations.Promoted from Nurse Surveyor to Program Manager 10/2011.Survivor for licensure, follow-up, complaint, and Incident Inspections.

Responsible for the nursing care and management of a 80 bed Long Term Care FacilityResponsible for the evaluating, monitoring and training of policies, systems, and State and Federal Regulations.Oversees Quality Assurance, Infection Control, staff training, and all aspects of resident care.Facility sold to another LTC Company.