Tracy Shaw Email & Phone Number

United States

Franklin, TN

Experian Health

Experian

Promoted to Project Manager to lead implementation of revenue cycle management tools for large health system and hospital customers.Managed entire project timeline for clients-from development through start-up and training.Worked with client staff at all levels-chief executives to end users-to achieve successful project implementation.Consistently.

Promoted to Project Facilitator to manage quality assurance during project implementation.Served as an advocate to client during project.Led transition team that continued to worked with customer after project went live.Facilitated cross-functional meetings to achieve seamless start and completion of project.Leveraged problem-solving skills to identify and.

Led Passport's national training program and team.Cultivated client relationships to develop and maintain training program that met client needs, while often generating additional revenue through increased transaction volume.Monitored staff assignments to ensure skill sets matched assignments.Facilitated coaching and assessment program for up-front cash.

Directed daily operations and staff of Contract Administration and National Training departments.Managed client contract enrollment and implementation process.Streamlined internal processes to relieve outside sales team of non value-added tasks.Transitioned Healthworks Alliance's contract administration processes when the company was acquired by Passport.

Managed national training program and team.Conducted select client training sessions and coordinated such sessions for high-volume clients.Maintained excellent rapport with clients through communication and continual analysis of customer training needs.Coached clients on how to improve their internal processes, identifying processes impacting revenue.

Participated in development of new payor responses.Collected insights from screening review process to generate valuable end-user perspectives on search options and response formatting.Facilitated beta testing process—involved identifying client participants, monitoring transactions for appropriate response time and content, and collaborating with.

Trained client staff on Passport's browser and interface productsDelivered comprehensive training program to help clients fully utilize Passport products, interpret response content, and better understand health plan coverage, application of payments to deductibles, and other patient financial responsibility mattersLeveraged client interaction to identify.