Tracy Shaw Email and Phone Number
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CLIENT RELATIONSHIP MANAGEMENT | LEADERSHIP | HEALTHCARE REVENUE CYCLEVersatile client services professional with 20 years of progressive experience supporting customers through account management, training and project implementation. Highly skilled at generating, developing and maintaining customer relationships. Proven record of on-time project implementation, resulting in excellent customer satisfaction and ultimately greater revenue generation. Reputation as a proactive problem solver, mentor and skillful mediator. Frequently sought after to help repair relationships with high profile customers.Areas of ExpertiseClient Relationship ManagementClient Training / Development Project ImplementationTrend, Data Needs AnalysisClient Revenue RetentionQuality AssuranceTeam ManagementSpecialties: balance, coaching, consulting, content management, continuous improvement, contract management, customer relations, customer satisfaction, financial, functional, information technology, macromedia director, meeting facilitation, outside sales, problem solving, process engineering, quality control, quick, rapport, sales, workflow analysis,
Experian Health
View- Website:
- experian.com
- Employees:
- 14451
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Senior Client Relationship ManagerExperian Health Sep 2018 - PresentUnited States
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Director, Corporate AccountsExperian Health Nov 2012 - PresentFranklin, Tn
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Director Of Training And Customer EducationPassport Health Communications Mar 2010 - Jan 2013Experian Health
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Senior Account Manager, West CoastPassport Health Communications Aug 2009 - Mar 2010Experian
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Project ManagerPassport Health Communications Mar 2009 - Aug 2009Promoted to Project Manager to lead implementation of revenue cycle management tools for large health system and hospital customers.Managed entire project timeline for clients-from development through start-up and training.Worked with client staff at all levels-chief executives to end users-to achieve successful project implementation.Consistently completed tasks within projected timelines to meet revenue targets and ensure customer satisfaction.
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Project FacilitatorPassport Health Communications Apr 2007 - Mar 2009Promoted to Project Facilitator to manage quality assurance during project implementation.Served as an advocate to client during project.Led transition team that continued to worked with customer after project went live.Facilitated cross-functional meetings to achieve seamless start and completion of project.Leveraged problem-solving skills to identify and resolve implementation issues immediately.Served as consultant to implementation team on revenue cycle workflow and business processes.
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Director Of Training And Customer EducationPassport Health Communications Jun 2006 - Apr 2007Led Passport's national training program and team.Cultivated client relationships to develop and maintain training program that met client needs, while often generating additional revenue through increased transaction volume.Monitored staff assignments to ensure skill sets matched assignments.Facilitated coaching and assessment program for up-front cash collections, resulting in $30,000 unbudgeted revenue for 2006.Provided valuable end-user insight and client perspectives relative to products and services to internal team for continuous improvement.
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Director Of Sales ImplementationPassport Health Communications Mar 2005 - Jun 2006Directed daily operations and staff of Contract Administration and National Training departments.Managed client contract enrollment and implementation process.Streamlined internal processes to relieve outside sales team of non value-added tasks.Transitioned Healthworks Alliance's contract administration processes when the company was acquired by Passport.
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National Training ManagerPassport Health Communications Jun 2004 - Mar 2006Managed national training program and team.Conducted select client training sessions and coordinated such sessions for high-volume clients.Maintained excellent rapport with clients through communication and continual analysis of customer training needs.Coached clients on how to improve their internal processes, identifying processes impacting revenue cycles and need for additional Passport products.
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New Payor/Product Implementations ManagerPassport Health Communications Sep 2003 - Jun 2004Participated in development of new payor responses.Collected insights from screening review process to generate valuable end-user perspectives on search options and response formatting.Facilitated beta testing process—involved identifying client participants, monitoring transactions for appropriate response time and content, and collaborating with end-users at beta site regarding client needs in relation to response content.Maintained accurate and comprehensive Sales Demo.
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National TrainerPassport Health Communications Mar 2003 - Sep 2003Trained client staff on Passport's browser and interface productsDelivered comprehensive training program to help clients fully utilize Passport products, interpret response content, and better understand health plan coverage, application of payments to deductibles, and other patient financial responsibility mattersLeveraged client interaction to identify potential opportunities for implementation of additional Passport products
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Customer/Provider Relations SupervisorFocus Healthcare Mgmt Jan 1999 - Jan 2003
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Customer Service RepresentativeCigna Medicare Jan 1998 - Jan 1999
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Hca - Centennial Medical CenterCentral Scheduler, Centennial Medical Center Jan 1997 - Jan 1998
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Cicu/Cpcu Unit CoordinatorWelborn Baptist Hospital Jan 1986 - Jan 1997
Tracy Shaw Skills
Frequently Asked Questions about Tracy Shaw
What company does Tracy Shaw work for?
Tracy Shaw works for Experian Health
What is Tracy Shaw's role at the current company?
Tracy Shaw's current role is Leadership / Relationship Management / Healthcare Revenue Cycle Professional / Social Justice Advocate.
What is Tracy Shaw's email address?
Tracy Shaw's email address is tr****@****lth.com
What is Tracy Shaw's direct phone number?
Tracy Shaw's direct phone number is +1 615 661*****
What skills is Tracy Shaw known for?
Tracy Shaw has skills like Information Technology, Vendor Management, Crm, Continuous Improvement, Sales, Balance, Hipaa, Content Management, Customer Satisfaction, Technical Recruiting, Workshop Facilitation, Quality Control.
Who are Tracy Shaw's colleagues?
Tracy Shaw's colleagues are Danielle Ashworth, Vera Singida, Tshegofatso Precious Legoabe, Phil Marsh, Nikola Stojanovski, Roshan Antoney, Conor Sheeran.
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Tracy Shaw
Monroe, Ga3blvdcapitalinvestment.com, syllogisticllc.com, yardi.com2 +140477XXXXX
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Tracy Shaw
“The Way I See It, If You Want The Rainbow You Have To Put Up With The Rain” Dolly PartonSneads Ferry, Nc6smartstarteducation.com, bmchs.org, yahoo.com, charter.net, infionline.net, carolina.rr.com4 +133631XXXXX
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