Tracy Fulmer Email & Phone Number

Clearwater, Florida

Partner with clients underwriting and finance contacts to ensure success across the relationship life-cycle. Act as the main point of contact for day to day business questions and serve as the conduit for all client issues and issue resolution.Listen to client's needs to recommend or create solutions that benefit both Clarity Services and the.

• Created & ran queries to identify fraud trends related to check fraud, online purchases and internet gaming in order to build cases on fraud groups.
• Implemented models to stop fraud activity as well as developed new queries to detect missing fraud trends and when possible automated those processes, resulting in savings over $15 million annually.
• Partnered with statisticians and IT to develop proprietary scoring models and logic including a logic that saves over $3.8 million annually.
• Assist cross-functional teams in developing and implementing new processes and procedures.
• Worked with local and federal law enforcement as well as Merchants Loss Prevention on check fraud cases which led to multiple arrests.
• Mentored and trained new and current employees across various teams on processes and use of applications to perform their jobs effectively as well as created training documentation.

Tampa/St. Petersburg, Florida Area

• Investigated customer activity based on referrals from the branches. Determined if the activity abided by all B.S.A. Regulations.
• Completed reports on activity and input into a compliance database along with filing reports with FinCEN.
• Worked with branches and other Compliance Officers in order to insure customer compliance with B.S.A. Regulations.
• Requested to train new employees.

Payday advances, check cashing, Western Union Agent, issues money orders, and sold various items such as stamps and envelopes.Responsible for vault, dealt with Brinks, opened and closed the branch, assisted in training new employees, assisted with scheduling, ordered supplies, assist branch manager with branch goals, customer service.Responsible for.

In charge of all money transactions which includes but is not limited to: Opening and closing the store along with balancing the office.Responsible for training new employees.Additional Job Functions: Cashiering, check cashing, lotto, Western Union agent, greet customers and help them find products, answers phones and assists other

B.A. Degree, Criminology

Education record