Tracy Mueller Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Greater Chicago Area

* Participates in business planning – VP, Sr. Director, Director, and Sr Manager planning and status meetings, cultivating relationships between IT and Business Partners at mid though senior levels.* Takes a leadership role in shaping technology services aligned to the strategic direction of the business partners they support. * Responsible to stay abreast of industry and technology trends that impact or support business partners. * Provides consultative services to the PMO teams on common business policies, practices, and has knowledge of the core business systems functionality* Coordinate closely across the PMO that support Business Partners enterprise projects* Work across the PMO to broker support and commitment of business needs. Responsible for effective stakeholder management –to create positive relationships through management of expectations and agreed upon objectives* Provide guidance on projects to help achieve business goals and realize yearly business benefits, especially those reflected through the yearly planning cycle* Demonstrates an in-depth knowledge of IS and the service catalog and assigned departments/business partners to identify and communicate how IS solutions can support the achievement of short- and long-term business goals.* Serves as the main contact for Business Partners on projects and initiatives that require technology input.* Promotes effective teamwork and manages the resolution of interpersonal issues, serving as a point of escalation. * Coordinates closely across functional areas that are supporting Business Partners – stays aware of project status, delays, etc. * Works across IT to broker support and commitment of business needs.* Responsible for effective stakeholder management –to create positive relationships through management of expectations and agreed upon objectives.

Greater Chicago Area

• Ensure realization of business benefits related to the release of the billing system• Partner with multiple business areas by providing education during the creation of project initiation documentation and support during business case preparation• Partner with business leaders to leverage system capabilities to deliver strategies• Consult with Business Analysts , Project Managers, and Change Managers with project initiatives • Consult with IS Partners and Business Partners during Ideation session on system capabilities and Methods and Procedures• Participate in Business Requirement and Technical Requirement sessions• Consult on impacts of change requests and defect resolutions on customers and front-line associates

Greater Chicago Area

• Facilitated requirement sessions• Documented business requirements in a complete, concise manner• Assisted the Portfolio Team with the Intake Process• Developed Peer Review Process to review all scenarios, topics, and participants to ensure coverage

Greater Chicago Area

Worked on assignment at the fifth largest wireless communications company in the U.S. on several key initiatives.• Developed Vision & Scope for several key initiatives• Developed business scenarios to facilitate requirement sessions • Elicited requirements from numerous stakeholders for all initiatives that I was assigned to• Documented business requirements for all projects assigned to in a complete, concise manner• Contributed to the Requirements Traceability Matrix for all projects assigned to• Acted as the key liaison between disparate business stakeholders for the review and requirements approval process for each initiative• Identified and managed the change request process to business requirements• Developed PowerPoint deck detailing the review and approval process for use by the BA team to communicate a consistent message

Conducts preliminary business processes and requirements in an effort to align IT solutions with business solutions, coordinates with users to determine business and user requirements, process flow definitions, and functional specifications, documents business requirements, acts as a liaison between technical staff and business owners, and assists in the process, construction and business design of business solutions by applying understanding of business requirements.

Assisted with the implementation of C1 (SAP) where it was related to National Accounts, ran a weekly Setup Report to insure that new National Accounts were setup correctly and worked to correct any errors, trained users on the creation of Waste Disposal Orders for customers, assisted users with any questions/problems and assisted with the Enterprise Business Process Review.

Managed the contract management program for all of our customers, the implementation, de-implementation and temporary roll-off deliveries for one of our largest National Accounts, managed the Franchisee Program and the maintenance of a quarterly report of all of the franchise locations.

Responsible for setting up commercial waste removal and recycling service for my customers, scheduling repairs on equipment when needed, negotiating pricing, and providing various reports when requested.

I was the main point of contact for any customer that wanted to send items in for repair and check status on the repair.

Served as an alternate backup to and provided backup for the Customer Service Manager, assisted with the training of new Account Specialists, end users, and coordinators, and managed a national customer base of over 10,000 users.

Bachelor Of Arts - Ba, Business Leadership, 4.0

Activities and Societies: Dean's List - Fall 2021 Sigma Beta Delta Honor Society

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Business Analysis, Itil Foundations, Pmp, Sharepoint Foundations

Education record