Tracy Mcgrath Email & Phone Number

Richardson, Tx.

Manages all aspects of the IT infrastructure including systems administration, network administration, user support, laptop/desktop/phone support, and hardware/software acquisitions in a Windows and Linux environment. Provides direct support to users for all operating system, application, and hardware issues. Delivers user access and completes change requests in hosted email, wiki, ticketing, code repository, and audio/video conferencing services. Supports physical and virtual machines throughout their full lifecycle. Creates and maintains IT policies and procedures. Tracks IT inventory and creates annual IT budget. Supports client billing application. Responsible for weekly/monthly audit and final production bill runs which requires close attention to detail and good communication with the client. Completes billing application support requests as needed to change account data and application configuration.

Irving, Texas

Provided support to users in a virtual desktop and server environment. Updated desktop gold images, managed desktop pools and managed virtual servers using VMWare vSphere and VMWare Administrator Console. Created and managed user accounts and security groups in Active Directory. Edited group policy as needed for security and user access. Created and managed mailboxes and distribution lists in Exchange. Deployed and tested web application code in UAT and Production environments. Created and updated Service Desk policies and procedure documents including SLA, Change Management, and general SOPs.

Irving, Tx.

Setup, monitored, and repaired business critical batch processes, which frequently required collaborating with Developers, DBAs, Sys Admins and external clients. Constantly evaluated process and documentation to reduce failure and increase efficiency. Manipulated large data sets requiring a high degree of detail and accuracy. Completed client requested data changes/updates/deletes using MS SQL and stored procedures. First point of contact while on-call for severity 1 site outages and utilized resources such as IIS, Event Viewer, site/application logs, MS SQL Server, component services, and network utilization services to troubleshoot/resolve issue. Work directly with DBAs and Sys Admins when escalation required.

Irving, Tx.

Provide world-class customer service to Executive and Board of Director client base. Develop and maintain relationship with Executives, Executive Assistants, Subject Matter Experts (SME), and outside vendors to insure client satisfaction with all IT related issues. Evaluate, test, and deploy new technology. Anticipate clients needs and execute tasks with a high degree of professionalism and accuracy

Irving Tx. - Corporate Office

Provided computer/peripheral instruction and support to corporate user base. Developed and deployed multiple software installation packages which included MS Office upgrades, registry changes, and proprietary software. Created ad-hoc hardware/software reports and queries for management when requested. Captured software images for desktop/laptop computers. Setup and deploy Blackberry mobile devices.

Hurst Tx. - Ne Campus

Setup and maintained all staff, faculty, and lab computers and peripherals. Developed relationships with instructors and computer lab managers to provide a quality learning environment for the student body.