Tracy Mcgrath Email & Phone Number

Richardson, Tx.

Manages all aspects of the IT infrastructure including systems administration, network administration, user support, laptop/desktop/phone support, and hardware/software acquisitions in a Windows and Linux environment. Provides direct support to users for all operating system, application, and hardware issues. Delivers user access and completes change.

Irving, Texas

Provided support to users in a virtual desktop and server environment. Updated desktop gold images, managed desktop pools and managed virtual servers using VMWare vSphere and VMWare Administrator Console. Created and managed user accounts and security groups in Active Directory. Edited group policy as needed for security and user access. Created and.

Irving, TX.

Setup, monitored, and repaired business critical batch processes, which frequently required collaborating with Developers, DBAs, Sys Admins and external clients. Constantly evaluated process and documentation to reduce failure and increase efficiency. Manipulated large data sets requiring a high degree of detail and accuracy. Completed client requested.

Irving, TX.

Provide world-class customer service to Executive and Board of Director client base. Develop and maintain relationship with Executives, Executive Assistants, Subject Matter Experts (SME), and outside vendors to insure client satisfaction with all IT related issues. Evaluate, test, and deploy new technology. Anticipate clients needs and execute tasks with a.

Irving TX. - Corporate Office

Provided computer/peripheral instruction and support to corporate user base. Developed and deployed multiple software installation packages which included MS Office upgrades, registry changes, and proprietary software. Created ad-hoc hardware/software reports and queries for management when requested. Captured software images for desktop/laptop computers..

Hurst TX. - NE Campus

Setup and maintained all staff, faculty, and lab computers and peripherals. Developed relationships with instructors and computer lab managers to provide a quality learning environment for the student body.