Tracy Richardson

Tracy Richardson Email and Phone Number

Senior Manager, Digital Product Management - Global Merchant Network Services @ American Express
Phoenix, AZ, US
Tracy Richardson's Location
Greater Phoenix Area, United States
Tracy Richardson's Contact Details

Tracy Richardson work email

Tracy Richardson personal email

Tracy Richardson phone numbers

About Tracy Richardson

Experienced Client Manager with a demonstrated history of working in the financial services industry. Skilled in Customer Acquisition, Sales, Customer Relationship Management (CRM), Loyalty Programs, and Contact Centers. Strong support professional.

Tracy Richardson's Current Company Details
American Express

American Express

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Senior Manager, Digital Product Management - Global Merchant Network Services
Phoenix, AZ, US
Employees:
79797
Tracy Richardson Work Experience Details
  • American Express
    Senior Manager, Digital Product Management - Global Merchant Network Services
    American Express
    Phoenix, Az, Us
  • American Express
    Senior Manager, Merchant Insights Products - Global Merchant And Network Services
    American Express Nov 2019 - Present
    Phoenix, Arizona Area
    Product Owner of SMART (Self Managed Analytics Reporting Tool) responsible for managing worldwide internal customer relationships.· Expertise in understanding how Insights Products demonstrate value to merchants and enable great conversations· Synthesize learning and input from stakeholders and customers to drive SMART forward through new Insights products, features and functions· Be the Voice of the Customer in maintaining and creating an intuitive, seamless user experience on the SMART platform· Serve as an Accountable Owner of the SMART global product mission, vision and strategy· Working closely with Technology partners to shape the design and ensure high-quality, on-time delivery
  • American Express
    Client Manager, Global Merchant & Network Services
    American Express Mar 2011 - Nov 2019
    Phoenix, Arizona
    Phone based portfolio manager building relationships, driving acceptance and increased volume with mid-size merchants nationwide. Accountable for growth and retention of 275 merchants with over $450MM in volume.
  • American Express
    Relationship Manager, Open Small Business
    American Express Oct 2007 - Mar 2011
    Portfolio manager responsible for profitable growth and retention of 250 clients in the top 3% of OPEN business accounts via phone and in-market contacts.
  • American Express
    Sales Manager
    American Express Jan 2006 - Oct 2007
    Phoenix, Arizona Area
    Led and developed a team of ten Acquisition Executives to drive sales in the Corporate Card Middle Market segment. Coached employees to successfully drive results through consultative selling, building client relationships, and prescriptive client follow up.
  • American Express
    Acquisition Executive
    American Express Jun 2003 - Jan 2006
    Phoenix, Arizona Area
    Generated revenue growth by selling the Corporate Payment Program to mid-sized prospects in a highly competitive national market via telephone.
  • Dani'S Agency, Llc
    Voice-Over Talent
    Dani'S Agency, Llc Jun 2019 - Present
  • Qwest Communications International Ltd.
    Sales And Service Consultant
    Qwest Communications International Ltd. Jan 2000 - Jun 2003
    Phoenix, Arizona Area
  • State Of Arizona
    Child Protective Services Specialist Iii
    State Of Arizona Sep 1994 - Dec 1999
    Phoenix, Arizona Area

Tracy Richardson Skills

Relationship Management Credit Cards Merchant Services Strategic Partnerships Salesforce.com Sales Customer Acquisition Financial Services Account Management Crm Customer Experience Management Business Development Customer Retention Payments Strategy New Business Development Business Relationship Management Sales Operations B2b Analytics Leadership Payment Card Processing Electronic Payments Sales Management Portfolio Management Direct Sales Sales Process Multi Channel Marketing Cold Calling Direct Marketing Competitive Analysis P&l Management Call Centers Vendor Management Product Management Cross Functional Team Leadership Customer Relationship Management Loyalty Programs Building Relationships Selling Lead Generation Loyalty Marketing Executive Management Credit Solution Selling Financial Risk Segmentation Cards Sales Presentations

Tracy Richardson Education Details

Frequently Asked Questions about Tracy Richardson

What company does Tracy Richardson work for?

Tracy Richardson works for American Express

What is Tracy Richardson's role at the current company?

Tracy Richardson's current role is Senior Manager, Digital Product Management - Global Merchant Network Services.

What is Tracy Richardson's email address?

Tracy Richardson's email address is tr****@****ail.com

What is Tracy Richardson's direct phone number?

Tracy Richardson's direct phone number is +160290*****

What schools did Tracy Richardson attend?

Tracy Richardson attended Arizona State University, Paradise Valley High School.

What skills is Tracy Richardson known for?

Tracy Richardson has skills like Relationship Management, Credit Cards, Merchant Services, Strategic Partnerships, Salesforce.com, Sales, Customer Acquisition, Financial Services, Account Management, Crm, Customer Experience, Management.

Who are Tracy Richardson's colleagues?

Tracy Richardson's colleagues are Luis Alberto Gonzalez Perez, Jenny Crewe, Ana Maria Chaparro Moray, Queenie Wong, Saravanakumar Raja, Jj Rizzo, Kraidi Franck Adjobi.

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