Tracy Shaw Forrest, (L.I.O.N.) Email & Phone Number

Maitland, Fl

•Created learning and development department goals, including budget planning and cost management, successfully established metrics to measure performance and growth goals.•Coordinated and provided support to key organizational and talent development programs and led initiatives such as the implementation and adoption of Learning Management Systems (LMS), Paycor and Workday, and Customer Relationship Management (CRM) system Bullhorn.•Supervised a team of training and development coordinators and worked closely with the account management sales team, credentialing team, and senior leadership team to formulate goals and department standards.•Provided in-person facilitation of orientation sessions, led a 3-week new hire training session delivered through virtual training and in-person classroom setting; in addition, conducted on-going continuing education monthly workshops to enhance the talent development for all tenured employees to foster a positive and thriving work culture.•Handled performance management of monthly new hire employee evaluations through job analysis, quarterly employee reviews, annual performance appraisals and career path planning.•Administered and maintained HR-related training courses by creating course curricula via Articulate software, Canva, Rehearsal, Snagit, Adobe, DocFly, and Wellsaidlabs.•Uploaded content in LMS and developed the SharePoint Intranet resource center for written training content and job aides.•Developed ad-hoc training reports to conduct data analysis and validation.•Coordinated and organized training program logistics to include course scheduling, participant enrollment and user groups for learning paths, and other related functions.•Collected results of training evaluations, participant feedback surveys, attendance, and other training data to evaluate effectiveness.•Performed special projects for the Chief Operating Officer in coordination with organizational growth goals and strategic objectives.

Orlando, Florida Area

•Enhanced employee’s skills, performance, productivity, and quality of work to achieve established metric goals.•Monitored and evaluated training program’s effectiveness, success, and ROI periodically through reports.•Supervised a team of three (3) training and development coordinators and provided constructive performance feedback.•Provided leadership development education, contingency plans, and process management oversight to deliver established learning programs.•Managed and executed day-to-day projects, prioritization, and program development with timely delivery and industry compliance.•Contributed to the formulation of training and development lesson plans and assessed future training department needs.

•Achieved staffing objectives through talent acquisition by recruiting and evaluating job candidates, advising account managers, exceeded weekly metric performance standards and monthly goals with a high sense of urgency.•Participated in daily meetings to prioritize job orders and recruitment operation daily planning.•Conducted full cycle talent acquisition recruitment and provided exceptional customer service to clients and relationship building to determine qualified applicants and obtain referrals.•Attracted job applicants by placing job posting advertisements and utilizing job search sites such as Indeed, CareerBuilder, ZipRecruiter, Vivian Health, and LinkedIn to identify and screen candidates, conduct interviews, schedule direct client-candidate interviews, and handled the onboarding credentialing process.

Senior Healthcare Recruiter (January 2005-October 2007)•Promoted to senior healthcare recruiter for the homecare division of Maxim Healthcare Services, directed and managed the day-to-day business operations, full cycle recruiting, including assisting with marketing, payroll, and corporate compliance.•Successfully led the office to achieve national company recognition by earning the coveted Office of the Year award in 2005, increased company sales and revenue by 130%.•Exceeded expectations by leading the recruitment team with the highest increase of external new hire candidates and new business development client growth.Human Resources Representative (April 2004-December 2004)•Performed functions as an HR professional within the hospital staffing department.•Updated and maintained employee records to meet state compliance, HIPAA standards, JCAHO Joint Commission, and federal standards.•Conducted employee interviews, hiring, onboarding, and orientation.

Bachelor'S Degree, Business Management/ Human Resources

Bachelor'S Degree, Business Management And Human Resources Management And Services