Tracy Uhl-Mcnutt Email & Phone Number

Livonia, Mi, Us

Livonia, Mi, Us

Michigan, United States

As a Sr. Sales Enablement Content Specialist, my role has expanded to include additional teams, content creation, and analysis of seller skills. I continue to enhance enablement through innovative training strategies, develop eLearning modules, reinforce product launches, and track learner comprehension. By maintaining admin-level proficiency in tools like Gong, Confluence, Jira, Lessonly, and Salesloft, I’ve created detailed materials to empower sellers and account managers. As an extension of my role, I analyze internal sales calls to cultivate libraries of customer stories and use cases. I also used this data to build additional data-driven curriculum and help identify areas of improvement. I’ve also assisted in the development of internal materials that allow our account managers to nurture and enhance customer relationships, increase add-on sales, provide detailed performance reviews of existing product use, and demonstrate continued value.

Livonia, Michigan, United States

As a Sales Enablement Content Specialist, I developed, deployed, and maintained flexible and engaging training programs and learning content, both in-person and virtually. As a subject matter expert for our learning tools, product, and industries we serve, I helped with adoption, best practices, and ROI. Additionally, I forecasted learning and recommended solutions, established and maintained effective design methodologies, tools, and implemented best practices and delivery methods to optimize the learning experience. In addition to maintaining vendor relationships of learning tools and staying up to date with new releases and features, I also collaborated with training program managers and leadership to identify skill gaps and develop targeted training solutions. This was paired with technical support, development of internal resources, and cultivation of reporting dashboards for both learners and managers to view learning attainment. I also leveraged learning technologies and tools (e.g.: Lessonly, Seismic, Google Sheets, Salesforce, Gong, SalesLoft, etc.) to create and deliver interactive training content. By analyzing learner needs and performance data, I ensured training programs were effective and aligned with business objectives during and after training.

Michigan, United States

Responsible for client relationship building and guiding clients of varying sizes/from varying industries through software setup, goal-setting, and training. Build a rapport and work with clients to identify, correct, and advise on how to align business objectives with Chatmeter software. Serve as the primary point of contact for clients to ensure a successful onboarding process to the Chatmeter dashboard. Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams.

Wrote clear marketing copy for a variety of digital channels and was responsible for educating clients on the value of cross-channel content marketing. Proactively investigated potential opportunities for better visitor experiences on Village Green and client websites, such as A/B testing and SEO strategies, and other advertising platforms (online listing services, social media platforms, and reputation management platforms). Duties also included: keyword and market research; content promotion; consistency in client style and branding; editing and proofreading; coordination with client for final approval; and coordination with design team and web developers for print and website launch.

Farmington Hills, Michigan

Provided multi-family clients with guidance and assistance with online reputation, social media, and online advertising. This included: analytical market insights and research; advertising and pricing recommendations; contract negotiation; media creation; maintenance; monitoring and responding to ratings/reviews; content creation and social media posting; ensuring listing accuracy for SEO purposes; providing weekly reporting packages; and course instruction/education.

Farmington Hills, Michigan

Duties included: administrative duties; project monitoring and follow-up; contract management; scheduling; billing; invoicing; internal and external coordination and liaising with other departments and vendors for deliverables and project tasks; budgeting, etc.

Farmington Hills, Michigan

Duties included: answering phone calls; scheduling meetings; filing; typing; copying; binding; scanning; prepared and sent mail; project management and completion; preparation, compilation, and distribution of scheduled weekly and monthly reports; booked travel arrangements; provided general support to visitors; created training manuals; covered reception when required; handled sensitive information in a confidential manner; replied to email, telephone, and face-to-face inquiries; etc.

Ann Arbor, Mi

Identified the needs of prospective residents to help them find their apartment home; greeted and toured potential residents; followed-up with prospects; participated in community promotion and neighborhood outreach; processed appropriate and applicable application paperwork; qualified potential residents in compliance with Fair Housing policies; received phone calls and visits; communicated service requests; etc.

Bachelor Of Science (Bs), Journalism And Women'S Studies, Magna Cum Lade

High School Diploma