Steven Williams

Steven Williams Email and Phone Number

Area Training and Development Manager - Small Business Lending Broker @ Securitas Security Services USA, Inc.
parsippany, new jersey, united states
Steven Williams's Location
Linden, New Jersey, United States, United States
Steven Williams's Contact Details

Steven Williams work email

Steven Williams personal email

About Steven Williams

Steven Williams is a Area Training and Development Manager - Small Business Lending Broker at Securitas Security Services USA, Inc.. He possess expertise in real estate, reo, management, customer service, sales and 6 more skills.

Steven Williams's Current Company Details
Securitas Security Services USA, Inc.

Securitas Security Services Usa, Inc.

View
Area Training and Development Manager - Small Business Lending Broker
parsippany, new jersey, united states
Website:
securitasinc.com
Employees:
30350
Steven Williams Work Experience Details
  • Securitas Security Services Usa, Inc.
    Area Training And Development Manager
    Securitas Security Services Usa, Inc. Jan 2022 - Present
    New York City
  • Securitas Security Services Usa, Inc.
    Training And Development Specialist
    Securitas Security Services Usa, Inc. 2014 - Dec 2021
    Parsippany, New Jersey
  • Advent Capital Funding
    Small Business Lending Broker
    Advent Capital Funding Feb 2022 - Present
    Edison, New Jersey, United States
  • Meridia - Capodagli Property Company
    Director Of Training And Development
    Meridia - Capodagli Property Company Jul 2021 - Sep 2021
    Linden, New Jersey, United States
  • Mercedes-Benz Usa
    Learning & Quality Management Trainer/Coach
    Mercedes-Benz Usa Jan 2004 - 2013
    Delivering a 3 week New Hire Training Program monthly or as hiring dictates.Responsible for the supervision of each new hire group during training period.Assisted in the development of the new hire training curriculum including creation of support manualsPlan, create and conducting training programs as department needs arise for over 180 current and new hire employees of the CAC Experience in presenting programs manner using combination of appropriate materials and group exercisesTraining employees on various proprietary systems i.e. Siebel by IBMConducting soft skills program Phone Pro “Teleservices” to several National Mercedes-Benz USA Training Center locationsCoaching 30 Customer Care agents on phone and product skills Monitoring 30 Customer Care agent calls for each every quarter Analyzing Customer Satisfaction (CSAT) reports to determine agent performance and areas of developmentDeveloped an “enhanced” coaching program for agents scoring below average Interacting with agents for recognition, reward and advancementConstant interaction with various levels of management to ensure proper execution and follow-up to development measuresDeveloped manual and quick reference guide for the MBUSA National field staff
  • Morgan Stanley
    Senior Corporate Trainer
    Morgan Stanley Sep 2001 - 2003
    Conducted training program based on mutual funds products Conducted refresher courses on department topicsDeveloped manuals for training program curriculumsInteracted with upper management regarding needs analysis and results of trainingSelected appropriate multimedia visual aids for trainingCreated ongoing curriculum for employees to stay abreast of products and services
  • Pershing, A Bny Mellon Company
    Corporate Trainer
    Pershing, A Bny Mellon Company 1999 - 2000
  • Seligman Data Corp
    Customer Service Trainer
    Seligman Data Corp 1993 - 1999
    New York

Steven Williams Skills

Real Estate Reo Management Customer Service Sales Selling Coaching Training And Development Life Insurance E Learning Webinar Management

Steven Williams Education Details

  • Baruch College
    Baruch College
    Business Administration And Management, General

Frequently Asked Questions about Steven Williams

What company does Steven Williams work for?

Steven Williams works for Securitas Security Services Usa, Inc.

What is Steven Williams's role at the current company?

Steven Williams's current role is Area Training and Development Manager - Small Business Lending Broker.

What is Steven Williams's email address?

Steven Williams's email address is wi****@****aol.com

What schools did Steven Williams attend?

Steven Williams attended Baruch College.

What skills is Steven Williams known for?

Steven Williams has skills like Real Estate, Reo, Management, Customer Service, Sales, Selling, Coaching, Training And Development, Life Insurance, E Learning, Webinar Management.

Who are Steven Williams's colleagues?

Steven Williams's colleagues are Brian Wakeley, Jonathan Prowell, Amber Sokeland, Tessa Gokey, Brandon Thompson, Zach Harvell, Tranquilino Bolado.

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