Principal Technical Consultant
CurrentLead multiple concurrent customer deployment projects globally with the number one goal of ensuring long-term customer success. Provided hands-on technical implementation and deployment services to customers. Collaborated with the Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phase. Responsible for the continuous improvement of delivery processes and methods.• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting and deployment services.• Communicate to customers and partners aspects of both the Okta service and deployment at the technical and/or functional level appropriate for the situation.• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.• Be prompt and provide high quality service and leadership to align with customer goals and requests.• Manage project scope, schedule, status, and documentation.• Mentor and train customers on the Okta service.• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.• Provide mentoring, guidance, and expertise to less experienced team members.• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).• Contribute to and use a knowledge repository for deployment best practices and other customer ideas as continuous improvement.• Enhance the Okta platform and the standards for repeatability of service delivery.
