Represent Microsoft and communicate with Microsoft customersManage relationships with multiple customers, partners and collaborate with business contacts within MicrosoftUse standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfactionDocument incidents, report customer suggestions and technical issues to MicrosoftRespond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unitCommunicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problemsProduce quality documentation and share with the appropriate team members and tech lead as appropriateCompliance with the service operation processes for execution excellenceAdherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, andStrict adherence to data privacy guidelines – never putting customer PII at risk

Represent Microsoft and communicate with Microsoft customersManage relationships with multiple customers, partners and collaborate with business contacts within MicrosoftUse standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfactionDocument incidents, report customer suggestions and technical issues to MicrosoftRespond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unitCommunicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problemsProduce quality documentation and share with the appropriate team members and tech lead as appropriateCompliance with the service operation processes for execution excellenceAdherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, andStrict adherence to data privacy guidelines – never putting customer PII at risk

Support development teams in detecting related to databasePatch Management, Vulnerability remediation. Maintenance and MonitoringGood working knowledge of UNIX & Windows Operating Systems & clusteredenvironmentsHaving practical experience in monitoring and tuning a database to provide a highavailability serviceTroubleshooting skills to effect fast problem resolutionWorks closely with US to resolve open issues, monitor schedules, and evaluate the levelof technical support requiredAnalyze, test and supervise physical database design supporting our business applicationsReport daily maintenance schedule and weekly task list to Operation and SupportManager

Teaching IQ and Advanced Math in English Supporting students and resolve problems to reach the goals Report and plan the OKR for each student monthly